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Analyse
Analysis and on-going support
VerseOne offers Web Analytics and Optimisation services to improve your site's performance based on the analysis of user behaviour. By having a clear picture of your strengths and weaknesses from reliable information-gathering, we can define opportunities to pursue and threats to be aware of. This deep data analysis then informs decisions, set KPIs and be used to plan your marketing, content and website development strategy. We also focus on optimising all sites in line with our ESG policy.
Once our projects are live, it doesnt stop there. our on-going customer care program ensures you will always have access to our experts through multiple channels:
Account Management Team - this team are always on hand to provide knowledge and updates of what is going on in the industry alongside inviting you to our events, including our User Groups and customer days. We host unique events focused on bringing customers together to make sure they have a voice in our development plans, ensuring we are always focused on what is important to our customers.
Customer Success Team - They work closely with you to make sure you are getting the most out of your current solution, whether that is providing access to our Training teams and education services, providing tips and tricks on how to get the most of out the CMS or doing regular reviews to make sure your solution is still providing the best service for you and your customers.
Support team - Our support desk provides 24/7 access to raise tickets and provide assistance with CMS advice and assistance, accessibility fixes, minor design changes and minor bug fixes to make sure your system and sites are always performing optimally.