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  1. Virtuous Circle: How staff well-being drives better C grades

    10th Feb | 11am In the social housing sector, the link between staff well-being and service quality has never been clearer. When front line teams feel supported, valued, and equipped to do their jobs well, the impact is immediate: improved tenant

    Dates

    1. 10February
    2. 10 Feb 2026 Online

  2. Managing the interplay of G, V & C

    17th Jan | 11am The G, V, and C grades are closely interlinked. You might find that one grade is perfect while another lags behind. So, how can you manage these effectively together? In this session, we'll speak directly with Westward Homes about t

    Dates

    1. 17February
    2. 17 Feb 2026 Online

  3. Google Analytics, the next level

    18th Feb | 11am Ready to move beyond the basics? If you're sitting on analytics data but struggling to turn it into insight, this session shows you how to move beyond surface-level metrics and start making informed decisions that improve engagement,

    Dates

    1. 18February
    2. 18 Feb 2026 Online

  4. Accessibility: How Organisations Achieve a 99% Accessibility Score

    24th Feb |  11am  Providing an accessible digital experience isn't just best practice. It's essential. With 16.1 million people living with a disability in the UK, inaccessible digital services create real barriers for people trying t

    Dates

    1. 24February
    2. 24 Feb 2026 Online & Online

  5. The Path to a C1 Grading

    3rd March | 11am Many organisations believe they have a clear understanding of their C grading. Regulatory scrutiny is increasing, and interpretations of C grading have evolved. Assessment now extends beyond written policies to how decisions are m

    Dates

    1. 3March
    2. 03 Mar 2026 Online

  6. Creative Services: The Strategic Impact of Information Architecture

    17th March | 11am Poor Information Architecture doesn't just frustrate users.It quietly increases risk, drives avoidable demand, and undermines trust across your organisation.This session goes beyond surface-level navigation fixes to explore how str

    Dates

    1. 17March
    2. 17 Mar 2026 Online

  7. SEO for Digital Services: Improving Visibility, Speed, and Engagement

    24th March | 11am Search plays a foundational role in digital service performance. Visibility, speed, and structure all influence how effectively users can access digital services. Modern SEO brings these elements together to support reliable, consi

    Dates

    1. 24March
    2. 24 Mar 2026 Online
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