Driving Resident Engagement

Surpass your resident’s expectations

Family on a sofa

Testimonial - Regenda

Testimonial - Regenda

     

“This has been a complex and demanding project, requiring enormous co-ordination across the teams. Working with VerseOne we have again pushed forward the boundaries of what a self-service portal should deliver.”

Regenda Homes

Testimonial - Cross keys

Vocoll - Old iphone.png

 

Our aim was to see less phone calls coming into the business, and to be able to do what you can't do with telephone calls and get those solid stats, which lets us know exactly what people are contacting us for!

Katie Taylor - Communications Manager

Cross Keys Homes - Vocoll

 

Testimonial - SYHA

Testimonial - SYHA

 

Just wanted to say a massive well done and thank you for all your hard work on this project. I know there have been various things that have delayed us but it is a great achievement!!!

Claire Matthews - Project Manager and Business Change

South Yorkshire Housing Association - Portal

 

Testimonial - Westward

Testimonial - Westward

 

‘Staff love it….everyone thinks it looks really good, I can’t thank you enough - it’s really improved our shop window and brand reputation!’

Vanessa - Communications Manager

Westward Housing - Website

 

Deliver great customer experience, delight your visitors with tailor-made solutions that solve the ever-changing Social Housing challenges.
Only on VerseOne Digital eXperience Platform

Communications

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    One platform

    Build and manage all your websites/portals/intranets from a single unified platform, easily sharing of content, styles, branding, layouts and integrations across all solutions.

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    Active help

    Dedicated customer success team actively reviews & reports on usage, providing valuable insight, guidance and resources, empowering you to continue improving your digital experiences. 

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    Accessible

    Make every page, image, document, and PDF accessible to WCAG AA+ standards with our unique suite of accessibility tools, support, and services – and our built in Accessibility Checkers in our CMS platform and the Accessible Document Creator module

  • project management

    Channel shift

    Move expensive communication processes like surveys, onboarding, and rent statements to digital-first, saving time and money, into your unified platform.

Customer Service

  • self service

    Self-service

    Reduce your inbound call volume and increase customer satisfaction with a portal that offers 24/7, true self-service for every resident request from rent payments, repair reporting, permission requests, arrear arrangements and information management.

  • chat

    Live chat

    live-chat and knowledge bots fully integrated into your portal and website can significantly reduce inbound call volumes and improve satisfaction.

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    Engage

    Gain unique insights and actively engage with your customers through live forums, polls, surveys, feedback forms, events and more, all managed and reported on through a single unified platform.

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    Digital tenancy sign-up

    Improve your customer experience & reduce void durations by digitising the process, make it convenient for the applicant and your team

IT

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    Consolidate

    Reduce your supply chain costs and enjoy a clear, predictable TCO by consolidating your websites, self-service portal, and intranet providers into a unified, powerful platform

  • live chat

    Empower

    Reduce call volumes and give residents more digital channels to engage with. With a wider variety of residents with Customer Portal, Live Chat and intelligent Chat Bots.

  • portal

    Integrate

    Maximise your internal systems by integrating them all within your self-service portal, empowering staff to see a holistic view of the customer and take actions on their behalf when needed. If you change any of these systems, no problem, we'll integrate with the new system instead.

  • secure

    Secure

    Avoid costly insurance hikes with easy easy-to-implement MFA for staff accessing the self-service portal and for customer access if required

Operations

  • process-automation

    Responsive

    Create a more responsive customer experience by streamlining customer service requests, will deliver operation efficiencies and better customer satisfaction.

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    Insight

    Capture all of your survey questions in one platform (regardless of who completes the survey), and report on customer satisfaction with real- time performance dashboards.

  • secure

    Efficiencies

    Secure SSO and integrations mean one screen and one log-in provides safe access to all relevant data and systems for staff and customers alike, driving efficiencies and improving the digital experience.

  • digitise

    Voids

    Completely digitise the end-to-end new tenant sign-up process to reduce void times, giving the applicant and your team an easy-to-use, workflow based interface via your website or portal.

Sales

  • searches

    Better searches

    Deliver a 'Right Move' property experience home buyers expect with granular filters, saved searches and email alerts.

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    Dedicated sites

    Better promote your properties and developments with a separate, dedicated sales website allowing you to better leverage and focus your digital marketing efforts and SEO.

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    Integrate

    Integrate with RightMove to easily manage your property portfolio, saving your team time by automatically pulling through any property updates or adjustments.

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    Insights

    See what buyers are looking for and understand which areas of your website people are spending the most time in, using our advanced marketing tools and reports.

Mobile

Mobile

New

AI Delivers ROI.

  • icon

    The Challenge

    To provide support to the Arun District Council users as efficiently and effectively as possible.

  • icon

    The Solution

    ​Vocoll Knowledge bot is now handling over 70% of the of queries raised without need of human interaction, allowing the team to optimise their time and focus.

 

Arun District Council - Vocoll

Desktop

Vocoll - iMac (2020).png

New

AI Delivers ROI.

  • icon

    The Challenge

    To provide support to the Arun District Council users as efficiently and effectively as possible.

  • icon

    The Solution

    ​Vocoll Knowledge bot is now handling over 70% of the of queries raised without need of human interaction, allowing the team to optimise their time and focus.

 

Arun District Council - Vocoll

Tablet

Tablet

New

AI Delivers ROI.

  • icon

    The Challenge

    To provide support to the Arun District Council users as efficiently and effectively as possible.

  • icon

    The Solution

    ​Vocoll Knowledge bot is now handling over 70% of the of queries raised without need of human interaction, allowing the team to optimise their time and focus.

 

Arun District Council - Vocoll

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Uncompromising self-service portals

- Fully integrated

- On-brand

- Intuitive, seamless experience

- Freedom to alter & improve

- Complete self-service from managing repairs to paying rent

Explore self-service portals >

Digital Tenancy Sign-Up

Digital Tenancy Sign Up

- Fully integrated

- On-brand

- Intuitive, seamless experience

- Freedom to alter & improve

- Complete self-service from managing repairs to paying rent

Explore Digital Tenancy Sign Up >

Tenant Surveys

Tenant Satisfaction Measures

  • Capture all survey data via eForms
  • Real time dashboard of customer satisfaction
  • Analyse & process results digitally

Explore Digital Tenant Surveys >

Explore our solutions:

  1. image-introduction.png Self-Service Portals

    With almost 20 years' experience serving the social housing sector, we understand the unique challenges our customers face when it comes providing high-quality services to tenants and leasehoders
  2. image-address-book-regular.png Digital Survey Platform

    Streamline Your Regulatory Reporting and Elevate Your Tenant Engagement Strategy with Our Comprehensive Digital Solution
  3. Highbred working Private sales and lettings

    Your website should attract buyers, promote lifestyle change and showcase your new homes. You're not just selling bricks and mortar, it's the change in life, stepping onto the property ladder and owning your first home!
  4. user group Live chat & Knowledge bot

    Vocoll has powered more than 1.7 million digital interactions, and counting, across a vast range of organisations dedicated to providing the very best for their customers and teams. Join us, and get more done!

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