Regenda Group achieves 262% increase in rent payments through online payments in their self-service portal.
The Regenda Group have a reputation for innovation, managing over 13,000 properties and operating across housing, construction, care, support, education and training.
In 2018, they partnered with VerseOne to transform their digital presence and enhance their customer experience (CX). They wanted to put the user at the heart of everything they do and needed to consolidate multiple websites and implement self-service tools, whilst also integrating with back-office systems to create a 360 view of the customer that drivers personalisation. The project delivered clear results, driving and increase in online rent payments, improving customer engagement, and enabling operational efficiencies across the business.
VerseOne has been a great support in building and maintaining our customer portal for a number of years. For us, it’s all about our customer, so we needed a solution to improve their journey as well as their day-to-day experiences with us. VerseOne has been an integral part of this project, helping us to map out and deliver what our customers needed.
Nina Peters, Director of Innovation and Brand, The Regenda Group
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£16.2m collected in rent payments online since 2018
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12,900 repairs logged via the portal since launch
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60% of customers using the self-service portal