Vocoll is our digital collaboration tool. To date it has powered over 1.7m digital interactions
Our communications platforms enable your customer service teams within the housing associations to speak directly to tenants to discuss any matters relating to their tenancy. It can help deliver better customer satisfaction whilst streamlining efficiencies and make savings through allowing operators to manage multiple conversations and allocate chats to the relevant departments. It can be used to help with repair reporting, finance enquiries and portal account queries.