Cornwall Partnership NHS Foundation Trust (CFT) provides a range of mental health and physical health services to children and adults across Cornwall and the Isles of Scilly. 

As the Trust covers a wide geographical area, it was essential that the intranet could be accessed at anytime, in any location, and on any device. VerseOne provided CFT with an innovative solution that could deliver this high degree of frictionless access. 

  • 890,000+ unique page vews in 7 months
  • £147,000 projected savings per annum
  • 4,000 staff engaged

The Challenge

In order to ensure that all staff could access the information and documentation they need, in a frictionless and flexible way, CFT required a solution that would: 

  • Put user needs at the centre of functionality, with tools like Staff Directory—that allows staff to easily find other team members 
  • Be easy to navigate and aesthetically pleasing, whilst maintaining the Trust’s broad principles for the intranet 
  • Be “mobile-first” by design 
  • Provide a customisable, scalable technical solution for potential integrations with other organisations 
  • Provide a mechanism for document control, with improved search 

The Solution

CFT dedicated over a year to research the market and gathering the requirements they needed in order to deliver an intranet that would truly meet the needs of the organisation. This process highlighted a number of priorities—including sector experience, extensive out-of-the-box functionality, an NHS orientated document library, and frictionless Single Sign-On.

With our solution matching all of these criteria and more, VerseOne were selected through a competitive tender process; after which, VerseOne began to work collaboratively with CFT to author a comprehensive project plan. With almost no alteration to a plan involving stakeholder workshops, creative design, solution training and technical implementation, the proof that VerseOne’s project delivery methodology worked was clear for all to see. 

Included within this functionally rich and robust solution, the Room Booking module was highlighted as a real benefit to CFT. With enthusiastic take-up of this popular module, the Trust believes they will save in the region of £147k in venue booking fees alone this year. This, amongst the other benefits, such as increased engagement, and easier adherence to governance and compliance processes and information—shows that an intranet that is robust, flexible, and built-for-purpose can give real and measurable RoI. 

CFT Trust Intranet

We have had a very successful launch of the new Cornwall Partnership Foundation Trust Intranet.

Approximately 4,000 of all CFT employees have now logged into the new Intranet with over 890,000 unique page views in the first 7 months from launch. 

I would just like to give my thanks to everyone who has contributed to this success.

It has been a pleasure working with VerseOne and although we have some more work to do, I think we can say that we have delivered the project design and spec that we envisioned and delivered the project on time…

Laurens Van Der Eyken, Digital Lead at Cornwall Partnership NHS Foundation Trust 


In June 2021 at the request of senior leadership in the Trust, the Comms teams was tasked with ensuring that our public website appeared high up in the rankings of the Silktide Index, which measures the accessibility of NHS Trust websites. Our score at that time was 72/100 which registered as ‘good’ but not within the top 30 Trusts in the country.

By working together, CFT and VerseOne had been able to raise the CFT Silktide Index score to 93/100 by 1 October with a site ranking of number four in the country.

This accessibility task demonstrates the close working relationship between CFT and VerseOne technical services. The team at VerseOne responded to requests and suggestions from CFT in a positive and rapid manner and within two months we were able to achieve our objectives. The partnership between our two organisations has been built over a number of years and it is always a positive experience.

Laurens Van Der Eyken, Digital Lead at Cornwall Partnership NHS Foundation Trust 

VerseOne Solutions

Solutions Offered
Experiences provided Products Used Services used
1x Intranet Digital Experience Management Consultancy Service
3x Websites   UI/UX Design
    Creative Design
    Front-end Development
    Tech Scoping
    Project Management
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