VerseOne Group

VerseOne Technologies Ltd, Vocoll Ltd, and Firebox Digital Ltd are part of VerseOne Group Ltd.


Environment, Social and Governance (ESG) is deeply engrained in VerseOne both culturally as well as practically, and how these three key elements intertwine is woven into the very fabric of the business.

Indeed the business was founded with the vision of making innovative use of technology to make a positive and meaningful impact to the lives of the people who rely on, as well as deliver services to people, via the NHS, Social Housing and other Care providers.

Let’s consider each in turn:


The E in ESG focuses on the energy we take in and the waste we discharge and the resources we need generally to function as a business, not the least of which being carbon emissions and climate change. We are completely virtualised, have a clear mandate for digital communications and engagements, have a  flexible 'working from home' policy and as importantly, all our infrastructure is being hosted on Microsoft's Azure platform.

Azure has committed to focus on four key areas of environmental impact to local communities—carbon, water, waste, and ecosystems.

100% renewable energy by 2025

Water positive by 2030 - replenish more water than we consume by 2030

Zero-waste - certification by 2030

Net-zero - deforestation from new construction

More information on Azure's commitment to sustainability can be found here 


The S as already alluded to above is in VerseOne's DNA and something we hold very dear and do ensure everyone within the business is committed to and passionate about this important aspect of the ESG policy. We have been championing accessibility from the get go with a keen focus on baking in accessibilty checks and controls throughout our products and projects from the start. We have and pursue a clear and progressive diversity and inclusion policy (found below).

Our pricing policy is reflective of the sectors we serve and we support our customer’s good causes through sponsorships. As well as this, we give back up to 5% of every new solution on a matched-funding basis, to our customers for supporting local, social and environmental projects/initiatives.

Finally we also have our “Innovation Fund” which supports great ideas for better supporting and making a positive difference to our customers who - after all - are in the social arena.


G, governance, is reflected by the clear, well-defined, communicated, and practiced procedures and controls, which in turn, are underpinned by automated systems to enforce and support these. The commitment to this equally important aspect of ESG is evidenced by VerseOne’s accreditation by globally respected and independent bodies such as the International Standards Organisation (ISO). For example, their ISO9001-2015 organisational processes and their ISO27001 security standards. In addition to these we have Cyber Essentials, as well as having been recognoized for Investors in People for 5 years. As importantly, we adhere to internationally recognised Open standards so that all our customers have freedom of choice in terms of interoperation and integration; therefore, allowing our customers to deliver better value and higher quality services to their customers! We also adhere to Generally Accepted Accounting Principles (GAAP) accounting rules and practices to ensure accurate, consistent, and transparent financial reporting.


Privacy Policy

Privacy Policy

This privacy policy explains how VerseOne Group ("VerseOne") uses any personal information we collect about you.

What information do we collect about you?

We collect information about you when you contact us about products, services, and events, and when you place an order with us for products and services. We also collect information when you voluntarily book places on our events, fill in forms on our websites, provide feedback, and connect with us on social media such as Twitter and LinkedIn. Website usage information is collected when you accept cookies from our websites, but is never used for identification, only to help us improve your journey through our websites.

VerseOne will never share your information for marketing purposes with any parties outside of VerseOne Group.


We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing from us, you may opt out at any time.

You have the right to object to our processing of your personal data for marketing purposes at any time.

To exercise your right to object, please complete the form at the bottom of this page.

Access to your information and correction

You have the right to request a copy of any data VerseOne holds or processes about you.

It is important to us to ensure any information we hold about you is accurate and up to date. You may ask us to correct or amend the information we hold about you at any time.

To request a copy of your information or make a change to it, please complete the form at the bottom of this page.


Cookies are text files that are placed on the device you use to browse our websites to collect information about website visitor behaviour and, where a secure area of the website is available, to remember your login details while you are browsing the secure area and keep you logged in if you select that option. Accepting cookies can also help improve your browsing experience by remembering your Accessibility selections as you navigate through the site.

You can refuse to accept cookies from our websites other than the ones that are necessary to enable the website to function correctly for you. If you accept cookies from our websites, you can remove these cookies from your browser at any time using your browser's standard tools.

The websites and provide more general information about cookies and how to remove them.

Learn more about the cookies in use on this site.

(If you are a VerseOne customer, click to learn more about how your VerseOne software uses cookies.)

Other websites

Our websites contain links to other websites. Our privacy notice applies only to VerseOne and its websites. If you follow a link to another web destination, you should consult that website's privacy policy for further information about their practices.

Changes to our privacy policy

Our privacy policy is reviewed regularly, as well as whenever new legislative or regulatory changes are announced that affect how we manage the data and privacy of our visitors and customers. We place all updates on this page, and provide a downloadable soft copy of Privacy Policy 1.6 [pdf] 96KB  and Data Protection Policy  297KB for your convenience. The soft copies also display the date the policy was last updated.

Version history: VO-ISO-PRIV-1.6 (2023-02-26)

Equality and Diversity

Equality and Diversity

VerseOne has a total commitment to tackling discrimination, promoting human rights, equality and diversity for staff, customers and the broader society at large.

This policy document outlines responsibilities of VerseOne and its employees to ensure that there is a culture of inclusion in the organisation where dignity, respect, fairness and equality for all, based upon the protected characteristics defined by the Equality Act 2010 are promoted and respected. These amongst others include: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, and other statuses as covered by the Human Rights Act 1998.

It is the resolute aim of the company to ensure that there is no unlawful or undesirable discrimination, whether direct, indirect or by way of victimisation, against its customers, visitors, existing employees, or those wishing to seek employment with the company. This policy seeks to ensure that all decisions are fair and equitable and based on valid and relevant criteria and not based on prejudice or bias.

The rights and obligations set out in this policy apply equally to all employees, whether part time or full time, permanent or contract. Compliance with and promotion of equal opportunities, together with a clear understanding of what this means, is of particular relevance to directors, line manages and other employees concerned with the recruitment, training and promotion procedures and employment decisions which affect others. Ultimate responsibility lies with the company’s Board.

VerseOne’s commitment

Every employee is entitled to a working environment that promotes dignity, equality, equity, fairness and respect for all. VerseOne does not tolerable any acts of unlawful or unfair discrimination (including harassment) committed against an employee, contractor, job applicant or visitor because of a protected characteristic.

No form of intimidation, bullying or harassment will be tolerated. If an individual believes that they have suffered discrimination they have the right in the first instance to consider the appropriateness and feasibility of an informal resolution by discussion with their line manager and/or the HR function.

An individual may also decide to raise the matter through VerseOne’s Grievance Policy. All allegations regarding potential breaches of this policy will be investigated thoroughly and treated with strictest confidence. Any employee who is found to have breached this policy may be subject to disciplinary action under VerseOne's Discipline Policy.

Specifically the company is committed to ensuring that:

  1. all employees are responsible for not victimising or attempting to victimise individuals on the grounds that they have made complaints or provided information on discriminatory practice;
  2. the managers are properly and regularly trained to keep in mind their own and their teams’ responsibilities specifically;
  3. all employees are aware of this policy and their responsibilities within it including ensuring there is clear and easy to follow processes as to how to report and deal wit incidents as the case may be;
  4. this policy is implemented in all areas of employment, including recruiting and selecting staff as outlined by the Equality Act 2010;
  5. making transparent, fair and equitable decisions on promotion, pay rise or incremental pay increases and staff development;
  6. applying company policies and procedures with an understanding of the application of human rights, equality and diversity in this context;
  7. dealing fairly and transparently with requests for flexible working;
  8. dealing assertively with harassment, bullying and victimisation – ensuring appropriate responses to the types of harassment and bullying behaviour which occurs in reference to each respective protected characteristic e.g. an appropriate response to homophobic bullying or harassment may differ from the response required for sexist bullying or harassment;
  9. dealing assertively with reported incidents of harassment, bullying or discrimination by customers or visitors towards a member of staff — ensuring that staff are supported and the matter is dealt with fairly and transparently;
  10. complaints made under this policy are dealt with in a fair and consistent manner.

Positive Action

As of publication of this policy, the diversity of VerseOne’s workforce broadly reflects the population as a whole and exceeds the average diversity of the wider technology sector in which the business operates — especially in the areas of gender and ethnicity, and especially within senior roles.

VerseOne is dedicated to taking all reasonable steps to ensure that the company’s employee diversity reflects the wider society and environments in which the business operates, in order to be better able to connect and fulfil the needs of its customers, and its customers’ customers.

VerseOne monitors the diversity of its workforce (as far as allowed for an SME within the scope of the Data Protection Act 2018) and reserves the right to assert and undertake Positive Action programmes and measures (as defined and outlined within the Equality Act 2010) should such undertakings be warranted or deemed appropriate within the scope of the company’s dedication to diversity.

Scope of this policy

This policy applies to all conduct in the workplace and conduct outside the workplace that is related to work (e.g meetings, social events and interactions with colleagues) or which may impact or reflect on VerseOne’s reputation. This includes but is not limited to expressions of views on social media and in written communication.

Measurement and management of this policy

In addition to fostering a culture of openness and transparency where employees feel empowered to report any incidents of discrimination, VerseOne also:

  1. notes and discusses any reported incidents at its monthly board meetings;
  2. conducts fair and transparent appraisals;
  3. ensures each employee has a regular one-to-one confidential conversation with HR, on a monthly basis, giving them the opportunity to raise any concerns or issues.

Review of this policy

In line with the company’s ISO9001 Quality Standards we commit to undertaking a formal review of this policy annually or more frequently as legislative or other relevant considerations dictate.

[Ref: VO-ISO-ED-POL-1.4 (2023-02-26)]

Environmental Health and Safety Policy

Environmental Health and Safety Policy

Environmental Health and Safety Policy

VerseOne recognises and accepts its corporate responsibilities towards the environment, its employees, and the local communities in which it operates.

VerseOne is committed to a continuous improvement culture, actively looking for cost-effective ways of monitoring the company's environmental and community impact.

The Directors are firmly committed to achieving and maintaining sound environmental, health, and safety standards across the business. VerseOne is committed to assessing its impact on the environment wherever practicable and to evaluating the scope for reducing it over the medium and long term.

VerseOne depends upon the hard work and commitment of its employees. It recognises its legal responsibilities to employees, subcontractors and visitors to the company's premises and seeks to ensure their safety and well-being in the workplace.

Confidentiality Policy

Confidentiality Policy

Confidentiality Policy

Confidentiality is a means of providing service users with safety and privacy. Being a supplier of web content management solutions may bring VerseOne into contact with confidential information.

To ensure that all those working with VerseOne and its products and services can do so with confidence, VerseOne respects confidentiality in the following ways:

Staff within VerseOne treat any information received from service users as confidential and do not communicate that information to third parties without consent.

Information received from service users is regarded as confidential within the organisation. If required, it may only be shared with other staff with respect and discretion. Service users will be made aware of this fact if and when it occurs.

Information received from a service user will not be shared with any other service user.

Information will be recorded in a factual manner, without personal opinion or judgment.

Customers are always entitled to see any records held on them and make written comment on the information.

In allowing customers access to their information, care is taken that no information concerning a third party is revealed.

Any service user who is unhappy with the level of confidentiality is entitled to use the complaints procedure to pursue the matter.

VerseOne complies with all of the requirements of the Data Protection Act.

Anti-Bribery Policy

Anti-Bribery Policy

Anti-Bribery Policy

Bribery is the offering, promising, giving, accepting or soliciting of an advantage as an inducement for action which is illegal or a breach of trust. A bribe is an inducement or reward offered, promised or provided in order to gain any commercial, contractual, regulatory or personal advantage.

It is VerseOne's policy to conduct all of our business in an honest and ethical manner.

We take a zero- tolerance approach to bribery and corruption. We are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and implementing and enforcing effective systems to counter bribery.

We will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which we operate. However, we remain bound by the laws of the UK, including the Bribery Act 2010, in respect of our conduct both at home and abroad.

Accessibility statement

Accessibility statement

This accessibility statement applies to all websites under the domain.

This website is run by VerseOne Group Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text;
  • most older PDF documents are not fully accessible to screen reader software;
  • live video streams do not have captions;
  • some third party content — such as Google Maps or You Tube video — may not be fully accessible to screen readers;
  • you cannot press a link to skip to the main content when using a screen reader — instead we use ARIA “regions” to enable you to navigate to the “main” region on an ARIA-compatible screen reader.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email:

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our Compliance Team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this website’s accessibility

VerseOne Group Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Navigation and accessing information

You cannot press a link to skip to the main content when using a screen reader — instead we use ARIA “regions” to enable you to navigate to the “main” region on an ARIA-compatible screen reader.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By April  2023, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

VerseOne regularly reviews the Accessibility of its websites, the VerseOne tools used to author them, and the CSS used to style them.

VerseOne includes Accessibility improvements to all of its product releases: the next product release is v5.7.2 and is currently scheduled for release in Summer  2023.

This will provide a number of Accessibility improvements, which will be detailed in this statement upon release.

Preparation of this accessibility statement

This statement was prepared on 1 January 2021. It was last reviewed on 01 April 2023.

This website was last tested on 01 April 2023. The test was carried out by VerseOne Group.

Contact Us


If you have any questions about any of our policies or how we manage information we hold about you, please complete the form below or contact us at