Digital Empowerment
for Social Housing

Communicate | Automate | Integrate

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We understand We collaborate We deliver

Our customers are at the heart of everything we do. With our Total Engagement Program, we assess that we can meet the customer's objectives and partner with them to transform using the VerseOne Digital Experience Platform and review its success jointly and future-proof their investment. Our talented and experienced team of designers, developers, project managers, customer success, and dedicated support team work with you collaboratively and transparently, delivering the very best results - no matter what the challenge might be.

With nearly 20 years of sector experience in delivering digital experience solutions, which make a difference to you and your residents. We believe the right digital partner combines the best platform and the best processes, delivered by the best people delivering long-term partnerships with our customers. 

The Solutions we offer

Explore the most comprehensive Digital eXperience Platform designed specifically for Social Housing

Click below to see our solutions for your role!

What do our customers say?

Testimonial - Shepherds bush

Testimonial - Shepherds bush

 

Just wanted to say a big thanks to all of you for the help and support you have given us on getting the website live. It’s such a drastic improvement on what we had before!

Andrew - Communications Business Partner

Shepherds Bush - Website

 

Testimonial - SYHA

Testimonial - SYHA

 

Just wanted to say a massive well done and thank you for all your hard work on this project. I know there have been various things that have delayed us but it is a great achievement!!!

Claire Matthews - Project Manager and Business Change

South Yorkshire Housing Association - Portal

 

Testimonial - Cross keys

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Our aim was to see less phone calls coming into the business, and to be able to do what you can't do with telephone calls and get those solid stats, which lets us know exactly what people are contacting us for!

Katie Taylor - Communications Manager

Cross Keys Homes - Vocoll

 

Testimonial - Westward

Testimonial - Westward

 

‘Staff love it….everyone thinks it looks really good, I can’t thank you enough - it’s really improved our shop window and brand reputation!’

Vanessa - Communications Manager

Westward Housing - Website

 

Testimonial - Regenda

Testimonial - Regenda

     

“This has been a complex and demanding project, requiring enormous co-ordination across the teams. Working with VerseOne we have again pushed forward the boundaries of what a self-service portal should deliver.”

Regenda Homes

The Numbers that count

The Housing sector is always changing, with new demands on resources, legislation changes and more scrutiny than ever on Value for Money, ESG, and return on investment (RoI).

  • 150+ Social housing solutions
  • £28m+ Calculated annual savings 
  • 1.3m+ residents served
  • 20+ years sector experience

Technology

Under the umbrella of our Digital eXperience Platform, we are continuously developing new applications and functionality guided by the community through our Customer User Groups.

  • code symbol

    VerseOne CMS

    Advanced, enterprise-grade content management and web publishing

  • process-automation

    Process Automation

    Use pre-built examples or create your own automated workflows

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    Integration

    Securely link systems to transfer data & improve functionality

  • live chat

    Live Chat

    Engage users directly and deploy knowledge-bots

Read more about our products!

Design & Implementation

Expert, ISO accredited specialists work closely with you to ensure the end result matches your vision and helps meet your objectives.

 

Read more about our Services!

Managed Cloud

Complete peace of mind with a fully managed cloud service to keep your solution fast, available, and secure.

  • Planned up time

    99.98% planned uptime

    High-availability servers with intelligent load balancing and advanced fail-over.

  • Secure as standard

    Secure as standard

    ISO27001 accreddited & multi-tier defences block over 180,000 malicious activities a day

  • Accreditation logos cyber essentials, iso 27001, iso9001

  • Pin point recovery

    Pinpoint recovery

    With daily full backups, real-time database backups and easy restoration

  • UK only data centre

    UK-only Datacentres

    All data is held in Microsoft Azure’s UK South Data Centre with no 3rd party data processing

Read more about our Managed Cloud service!

Active Support

Ongoing, personalised help and advice from industry experts dedicated to your success.

Read more about our Customer engagement!

Social Housing Events

  1. VerseOne Customer Conference

    Recurring event

    Event types

    •    Social Housing
    •    In-person

    Event summary

    Book your place at our Customer Conference in November.

    Venues: 

    • Thursday 23rd November – Manchester – The Alan Hotel 
    • W

    Price

    1. From £0.00
  2. Enhance your digital self-serve offering and increase resident engagement

    Recurring event

    Event types

    •    Social Housing
    •    Tenant Engagement

    Event summary

    In a digital world, people expect to be able to communicate, buy and learn online. So, why are Housing Associations still behind the curve when it comes to providing a digital tenant experience?

    Price

    1. From £0.00
  3. Does your intranet help to measure and enhance employee happiness?

    Recurring event

    Event types

    •    Social Housing
    •   

    Event summary

    72% of all employees in Europe are “quiet quitting”, whilst Inside Housing warns that more than half of social housing employees expect to move jobs in the next 12 months. 

    Price

    1. From £0.00
  4. Understanding UI & UX design best practices for your website

    Recurring event

    Event types

    •    Social Housing
    •   

    Event summary

    The key to a great user experience (UX) is an easy to navigate and engaging user interface (UI).

    From websites, to intranets, creating an engaging digital platform can help you build trus

    Price

    1. From £0.00
  5. Digitalise The New Damp & Mould Guidelines

    Recurring event

    Event types

    •    Social Housing
    •    Social Housing

    Event summary

    Empowering Tenants, Ensuring Compliance

    Over the past months, a robust media campaign supported by the Ombudsman has equipped tenants with the knowledge to advocate for t

    Price

    1. From £0.00
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