Communicate | Automate | Integrate
Our customers are at the heart of everything we do. With our Total Engagement Program, we assess that we can meet the customer's objectives and partner with them to transform using the VerseOne Digital Experience Platform and review its success jointly and future-proof their investment. Our talented and experienced team of designers, developers, project managers, customer success, and dedicated support team work with you collaboratively and transparently, delivering the very best results - no matter what the challenge might be.
With nearly 20 years of sector experience in delivering digital experience solutions, which make a difference to you and your residents. We believe the right digital partner combines the best platform and the best processes, delivered by the best people delivering long-term partnerships with our customers.
Click below to see our solutions for your role!
Just wanted to say a big thanks to all of you for the help and support you have given us on getting the website live. It’s such a drastic improvement on what we had before!
Andrew - Communications Business Partner
Shepherds Bush - Website
Just wanted to say a massive well done and thank you for all your hard work on this project. I know there have been various things that have delayed us but it is a great achievement!!!
Claire Matthews - Project Manager and Business Change
South Yorkshire Housing Association - Portal
Our aim was to see less phone calls coming into the business, and to be able to do what you can't do with telephone calls and get those solid stats, which lets us know exactly what people are contacting us for!
Katie Taylor - Communications Manager
Cross Keys Homes - Vocoll
‘Staff love it….everyone thinks it looks really good, I can’t thank you enough - it’s really improved our shop window and brand reputation!’
Vanessa - Communications Manager
Westward Housing - Website
“This has been a complex and demanding project, requiring enormous co-ordination across the teams. Working with VerseOne we have again pushed forward the boundaries of what a self-service portal should deliver.”
Regenda Homes
The Housing sector is always changing, with new demands on resources, legislation changes and more scrutiny than ever on Value for Money, ESG, and return on investment (RoI).
Under the umbrella of our Digital eXperience Platform, we are continuously developing new applications and functionality guided by the community through our Customer User Groups.
Advanced, enterprise-grade content management and web publishing
Use pre-built examples or create your own automated workflows
Securely link systems to transfer data & improve functionality
Engage users directly and deploy knowledge-bots
Expert, ISO accredited specialists work closely with you to ensure the end result matches your vision and helps meet your objectives.
Creative team with over 15 years’ Social Housing digital experience
Complete freedom to modify your solution as your needs evolve
ISO9001 accredited project managers dedicated to each project
Device-appropriate and WCAG AA compliant
Complete peace of mind with a fully managed cloud service to keep your solution fast, available, and secure.
High-availability servers with intelligent load balancing and advanced fail-over.
ISO27001 accreddited & multi-tier defences block over 180,000 malicious activities a day
With daily full backups, real-time database backups and easy restoration
All data is held in Microsoft Azure’s UK South Data Centre with no 3rd party data processing
Ongoing, personalised help and advice from industry experts dedicated to your success.
Ensures customers are getting the most out of their solutions with active reporting & recommendations
Get help whenever you need it, however often, without restrictions.
Regular reviews, commercial support and your internal champion
The latest features, fixes and maintenance included as standard
Book your place at our Customer Conference in November.
Venues:
The key to a great user experience (UX) is an easy to navigate and engaging user interface (UI).
From websites, to intranets, creating an engaging digital platform can help you build trus
Having an engaging digital platform can help you build trust with your users, creating a good user experience and promoting positive interactions with your website.
The Creative and User
72% of all employees in Europe are “quiet quitting”, whilst Inside Housing warns that more than half of social housing employees expect to move jobs in the next 12 months.
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The social housing sector is a rewarding sector to be a part of. However, due to a record high in employee unhappiness, one of the greatest challenges facing housing providers today is&nb
April 1st 2024 wasn’t just your average Monday. It was a day that marked historic change for the UK’s social housing sector, with the introduction of the Consumer Standard regulations co...
Homes in Sedgemoor are a Somerset-based, Arm’s Length Management Organisation (ALMO) managing Somerset Council’s homes, with over 10,000 people living in around 4,200 properties. With a Ca...
A great brand sets you apart from the competition. It showcases your values, personality, skillset and can help your business exponentially. An affective brand identity makes a memorable imp...
We are delighted to announce that we have appointed David Done OBE as Strategic Advisor to VerseOne Group. David was the founder and CEO of Richmond Housing Partnership (RHP) for 23 years, during...
User journey mapping is a collaborative process where you identify or plan a user’s touchpoints on their way towards achieving a goal. They heavily align with your user personas, and mapp...
