We understand We collaborate We deliver
Our customers are at the heart of everything we do. With our Total Engagement Program, we assess that we can meet the customer's objectives and partner with them to transform using the VerseOne Digital Experience Platform and review its success jointly and future-proof their investment. Our talented and experienced team of designers, developers, project managers, customer success, and dedicated support team work with you collaboratively and transparently, delivering the very best results - no matter what the challenge might be.
With nearly 20 years of sector experience in delivering digital experience solutions, which make a difference to you and your residents. We believe the right digital partner combines the best platform and the best processes, delivered by the best people delivering long-term partnerships with our customers.
Selection of some of our Social Housing Customers | Who we work with
Explore the most comprehensive Digital eXperience Platform designed specifically for Social Housing
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Just wanted to say a big thanks to all of you for the help and support you have given us on getting the website live. It’s such a drastic improvement on what we had before!
Andrew - Communications Business Partner
Shepherds Bush - Website
Just wanted to say a massive well done and thank you for all your hard work on this project. I know there have been various things that have delayed us but it is a great achievement!!!
Claire Matthews - Project Manager and Business Change
South Yorkshire Housing Association - Portal
Our aim was to see less phone calls coming into the business, and to be able to do what you can't do with telephone calls and get those solid stats, which lets us know exactly what people are contacting us for!
Katie Taylor - Communications Manager
Cross Keys Homes - Vocoll
‘Staff love it….everyone thinks it looks really good, I can’t thank you enough - it’s really improved our shop window and brand reputation!’
Vanessa - Communications Manager
Westward Housing - Website
“This has been a complex and demanding project, requiring enormous co-ordination across the teams. Working with VerseOne we have again pushed forward the boundaries of what a self-service portal should deliver.”
The Numbers that count
The Housing sector is always changing, with new demands on resources, legislation changes and more scrutiny than ever on Value for Money, ESG, and return on investment (RoI).
- 150+ Social housing solutions
- £28m+ Calculated annual savings
- 1.3m+ residents served
- 20+ years sector experience
Under the umbrella of our Digital eXperience Platform, we are continuously developing new applications and functionality guided by the community through our Customer User Groups.
Advanced, enterprise-grade content management and web publishing
Use pre-built examples or create your own automated workflows
Securely link systems to transfer data & improve functionality
Engage users directly and deploy knowledge-bots
Design & Implementation
Expert, ISO accredited specialists work closely with you to ensure the end result matches your vision and helps meet your objectives.
Creative team with over 15 years’ Social Housing digital experience
Complete freedom to modify your solution as your needs evolve
ISO9001 accredited project managers dedicated to each project
Device-appropriate and WCAG AA compliant
Complete peace of mind with a fully managed cloud service to keep your solution fast, available, and secure.
High-availability servers with intelligent load balancing and advanced fail-over.
ISO27001 accreddited & multi-tier defences block over 180,000 malicious activities a day
With daily full backups, real-time database backups and easy restoration
All data is held in Microsoft Azure’s UK South Data Centre with no 3rd party data processing
Ongoing, personalised help and advice from industry experts dedicated to your success.
Ensures customers are getting the most out of their solutions with active reporting & recommendations
Get help whenever you need it, however often, without restrictions.
Regular reviews, commercial support and your internal champion
The latest features, fixes and maintenance included as standard