VerseOne Group ("VerseOne") Policies

Privacy Policy

VerseOne Technologies Ltd, Vocoll Ltd, and Firebox Digital Ltd are part of VerseOne Group Ltd. This privacy policy explains how VerseOne Group ("VerseOne") uses any personal information we collect about you.

What information do we collect about you?

We collect information about you when you contact us about products, services, and events, and when you place an order with us for products and services. We also collect information when you voluntarily book places on our events, fill in forms on our websites, provide feedback, and connect with us on social media such as Twitter and LinkedIn. Website usage information is collected when you accept cookies from our websites, but is never used for identification, only to help us improve your journey through our websites.

VerseOne will never share your information for marketing purposes with any parties outside of VerseOne Group.


We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing from us, you may opt out at any time.

You have the right to object to our processing of your personal data for marketing purposes at any time.

To exercise your right to object, please complete the form at the bottom of this page.

Access to your information and correction

You have the right to request a copy of any data VerseOne holds or processes about you.

It is important to us to ensure any information we hold about you is accurate and up to date. You may ask us to correct or amend the information we hold about you at any time.

To request a copy of your information or make a change to it, please complete the form at the bottom of this page.


Cookies are text files that are placed on the device you use to browse our websites to collect information about website visitor behaviour and, where a secure area of the website is available, to remember your login details while you are browsing the secure area and keep you logged in if you select that option. Accepting cookies can also help improve your browsing experience by remembering your Accessibility selections as you navigate through the site.

You can refuse to accept cookies from our websites other than the ones that are necessary to enable the website to function correctly for you. If you accept cookies from our websites, you can remove these cookies from your browser at any time using your browser's standard tools.

The websites and provide more general information about cookies and how to remove them.

Learn more about the cookies in use on this site.

(If you are a VerseOne customer, click to learn more about how your VerseOne software uses cookies.)

Other websites

Our websites contain links to other websites. Our privacy notice applies only to VerseOne and its websites. If you follow a link to another web destination, you should consult that website's privacy policy for further information about their practices.

Changes to our privacy policy

Our privacy policy is reviewed regularly, as well as whenever new legislative or regulatory changes are announced that affect how we manage the data and privacy of our visitors and customers. We place all updates on this page, and provide a downloadable soft copy of Privacy Policy[pdf] 40KB and Data Protection Policy[pdf] 210KB for your convenience. The soft copies also display the date the policy was last updated.

How to contact us

If you have any questions about our privacy policy or how we manage information we hold about you, please complete the form below. You can also contact us at

Make a new privacy or data protection query

Version history: VO-ISO-PRIV-1.5 (2019-09-12)


  • Data Protection Policy [pdf] 210KB — This document describes VerseOne's obligations, processes, and procedures as Data Controller and Data Processor and outlines the company's compliance with GDPR and the Data Protection Act 2018.
  • Privacy Policy [pdf] 40KB — This document explains how your privacy is handled at VerseOne.
  • Records Management Policy [pdf] 49KB —This document details VerseOne's approach to records management.
  • The "Make a new privacy or data protection query" form above helps you exercise your rights under GDPR and the Data Protection Act 2018.

Social, Equality, and Diversity Policy

Social, Equality, and Diversity Policy

VerseOne believes its employees should feel valued and have a fair and equitable quality of working life. VerseOne aims to promote equality and diversity and values the benefits they bring. VerseOne expects everyone within the organisation to act in a socially responsible fashion at all times.


VerseOne is committed to:

  • Provide fairness and equal opportunities in practice
  • Take an active approach to employees' training and development needs, including awareness of the policies
  • Reward and recognise everyone's contributions
  • Ensure good conditions of employment and career progression
  • Incorporate environmental issues into employee health and safety training
  • Encourage everyone to participate in initiatives that positively influence the environment
  • VerseOne promotes a code of conduct, including a code of ethics, that encourages employees to follow principles of good business and social behaviour.
  • VerseOne also participates in local community endeavours and supports appropriate charitable causes.

Environmental Health and Safety Policy

Environmental Health and Safety Policy

VerseOne recognises and accepts its corporate responsibilities towards the environment, its employees, and the local communities in which it operates.

VerseOne is committed to a continuous improvement culture, actively looking for cost-effective ways of monitoring the company's environmental and community impact.

The Directors are firmly committed to achieving and maintaining sound environmental, health, and safety standards across the business. VerseOne is committed to assessing its impact on the environment wherever practicable and to evaluating the scope for reducing it over the medium and long term.

VerseOne depends upon the hard work and commitment of its employees. It recognises its legal responsibilities to employees, subcontractors and visitors to the company's premises and seeks to ensure their safety and well-being in the workplace.

Confidentiality Policy

Confidentiality Policy

Confidentiality is a means of providing service users with safety and privacy. Being a supplier of web content management solutions may bring VerseOne into contact with confidential information.

To ensure that all those working with VerseOne and its products and services can do so with confidence, VerseOne respects confidentiality in the following ways:

Staff within VerseOne treat any information received from service users as confidential and do not communicate that information to third parties without consent.

Information received from service users is regarded as confidential within the organisation. If required, it may only be shared with other staff with respect and discretion. Service users will be made aware of this fact if and when it occurs.

Information received from a service user will not be shared with any other service user.

Information will be recorded in a factual manner, without personal opinion or judgment.

Customers are always entitled to see any records held on them and make written comment on the information.

In allowing customers access to their information, care is taken that no information concerning a third party is revealed.

Any service user who is unhappy with the level of confidentiality is entitled to use the complaints procedure to pursue the matter.

VerseOne complies with all of the requirements of the Data Protection Act.

Anti-Bribery Policy

Anti-Bribery Policy

Bribery is the offering, promising, giving, accepting or soliciting of an advantage as an inducement for action which is illegal or a breach of trust. A bribe is an inducement or reward offered, promised or provided in order to gain any commercial, contractual, regulatory or personal advantage.

It is VerseOne's policy to conduct all of our business in an honest and ethical manner.

We take a zero- tolerance approach to bribery and corruption. We are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and implementing and enforcing effective systems to counter bribery.

We will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which we operate. However, we remain bound by the laws of the UK, including the Bribery Act 2010, in respect of our conduct both at home and abroad.

For all enquiries about GDPR, data protection, privacy, data sharing or any of our other prviacy policies please email us at