CHS Group - Overview

CHS Group have been providing great homes in the Cambridgeshire area for 89 years.

CHS embarked on a project to provide great online services as well to their 7,000 residents.

CHS 1

The Challenge

Allowing their customers to perform self-service activites online was a key goal for CHS Group. With the ever increasing need to let customers perform tasks at a time convenient to them, whenever they needed to, CHS Group asked VerseOne to help deliver a winning solution.

For CHS Group, it was important that their new customer portal should reflect a modern brand with a wide range of features, so that customers could be confident carrying out self-service online.

CHS 2

The Solution

The new CHS Group portal means that customers can sign up and:

  • view account statements
  • view personal details
  • view repairs history
  • report new repairs of different types
  • read FAQs
  • make contact and other enquiries
  • see content targeted at their own personal circumstances
  • receive branded emails through the portal about neighbourhood news and promotions

 

Check out our Social housing case studies

  1. Blackwood Housing Association Case Study

    Blackwood Housing Association

  2. CHS Group Customer Story

    CHS Group have been providing great homes in the Cambridgeshire area for 89 years.

  3. Westward Resident Portal Customer Story

    Westward Housing Group is a development landlord, managing around 7,500 properties and Shared Ownership homes across the South West of England

  4. Estuary Housing Association

    Estuary Housing Association approached VerseOne Group to help them implement a secure, comprehensive customer portal that integrates with their back office systems.

  5. Regenda Housing Group

    As a long term VerseOne customer, Regenda Housing Group utilied our powerful product suite (VerseOne DXP) and extensive design expertise to launch their rebranded website and self-service customer portal.

  6. Cross Keys Customer Story

    Cross Keys Homes is a commercial business with a social heart, dedicated to providing high quality, affordable housing and building communities

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