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Case study | CHS group website and portal

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CHS Group - Overview

CHS Group have been providing great homes in the Cambridgeshire area for 89 years.

CHS embarked on a project to provide great online services as well to their 7,000 residents.


The Challenge

Allowing their customers to perform self-service activites online was a key goal for CHS Group. With the ever increasing need to let customers perform tasks at a time convenient to them, whenever they needed to, CHS Group asked VerseOne to help deliver a winning solution.

For CHS Group, it was important that their new customer portal should reflect a modern brand with a wide range of features, so that customers could be confident carrying out self-service online.


The Solution

The new CHS Group portal means that customers can sign up and:

  • view account statements
  • view personal details
  • view repairs history
  • report new repairs of different types
  • read FAQs
  • make contact and other enquiries
  • see content targeted at their own personal circumstances
  • receive branded emails through the portal about neighbourhood news and promotions