Event types
- Social Housing
Summary
The storage and use of poor data can be life threatening when it comes to protecting your residents .
Insights drawn from accurate customer and asset data is critical for all housing providers. And, after a recent spotlight report by the Housing Ombudsman flagging failings within the sector regarding reconciling data, the importance of keeping accurate data from a regulatory and decision support perspective has never been more important.
Housing providers work with vast amounts of data, both structured and unstructured, which includes tenant and property management data. This data is collected through various channels, including online forms, surveys, and automated systems and emails. However, due to the use of multiple systems, the data is often not aligned, which can lead to inaccurate analysis, unreliable insights, and poor decision-making which can put tenants at risk. Plus, with so many mergers taking place in the sector, these data issues are multiplied and the impact of multiple systems and data silos can be exponential.
The Spotlight on: Knowledge and Information Management revealed that a staggering 93% of respondents have issues accessing and using their data, meaning only 7% reported having no issues. The report highlighted significant issues, particularly with residents that have vulnerabilities that have not been recorded within the data, or Landlords are not accurately using the data stored.
It is alarming that it is only when the watchdog intervenes that failings with the data are acknowledged and addressed. The Ombudsman is taking a strong stance through uncapped fines, holding Social Landlords to account for issues affecting the health and wellbeing of residents.
To help tackle this industry wide issue, we’re teaming up with M ick Capern, Assistant Director of Transformation at Westward Housing Group and Colin Sales CEO of 3C consultants. They’ll share their first hand experience around data cleansing techniques that drive transformation and ensure accurate data that can be used for effective decision making.
By attending this webinar, you’ll discover why having accurate data is not only important from a regulatory standpoint but making assumptions about your data can cause costly errors, unnecessary expenses, and wasted time.