Group News

VerseOne Group, one of the UK‘s leading providers of cutting-edge Customer Experience (CX) solutions within Social Housing, is delighted to announce its partnership with Capita Pay360 Evolve.

VerseOne Group, the market-leading supplier of Digital Experience, Workforce Productivity Management, and Business Automation platforms to the NHS and the public sector, is delighted to announce that it has strengthened its Board with the appointment of Blue Prism Co-founder Alastair Bathgate as a Non-Executive Director.

Social landlords are under pressure, on a number of fronts: the government continues to press housing organisations to build more properties, while the impacts of benefit changes, the rent cut, and uncertainties around Grenfell-related cladding and safety issues continue to be felt in future financial planning.

So, you have built your amazing self-service portal. But how do you ensure that your customers sign up to use it, and gain all the benefits of digital self-service?

Jamie Norris, VerseOne Digital MD, outlines a number of strategies that Social Housing customers have used to successfully drive uptake.