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VerseOne can help you establish continuous engagement with your residents through the TSM via a variety of outreach methods, delivering the insight you need while meeting the requirements of the Regulator of Social Housing.

Many HAs are planning to actively respond to their results to improve their essential data set to hand over to the regulator come Autumn 2024. To improve the ease of this active response, VerseOne will also provide a full written report which gives your organisation a deeper insight into your results.

Advantages:

• Understand your residents’ needs and proactively action improvement
• Multiple methods to distribute and collect data from you tenants
• Trigger continuous feedback through events, e.g. repair feedback.Multiple stream of collecyion and distribution of survey
• Address issue fast, through personalised TSM surveys results at strategically useful stages
• Personalise your surveys with quantitive and qualitative questions
• Swiftly email feedback links to representative sample residents

Are you prepared for TSM?

With VerseOne’s TSM solution, you won’t need to wait for a market research report to understand how residents are feeling —you’ll be able to view your data in real-time, triggered via scheduled survey increments, or through continuous feedback on events.

The live results dashboard coupled with CVS export function gives your HA access to both raw and analysed data. This not only gives you the ability to respond to overall trends, but allows you delve deeper into individual responses to correct your residents issues.

Features:

• Deploy quickly with “out of the box” TSM questionnaires and reporting
• Gain customer insights in real time
• Comply with TSM requirements, and add your own organisation’s priorities
• Unite data from disparate sources to gain real-time satisfaction reports
• View compliant TSM graphs to discover trends and action points

Please register to book you space, or contact us to book a one to one session.

Source: https://www.gov.uk/government/news/regulator-of-social-housing-to-introduce-tenant-satisfaction-measures-from-1-april-2023

In this webinar we will be exploring:

• What we mean by Web Accessibility - More than just WCAG

• How IA and design can enhance accessibility

• Culture, diversity and accessibility implications

• Top tips for creating a more inclusive solution

As you may be aware Help to Buy is coming to an end on 31st March.  From the 1st April Housing Associations will no longer have access to the dedicated Help to By website to market their properties, but instead will need an alternative digital solution to attract potential buyers.

 

Activity to stop from 1 April 2023, including:

- Any promotion of Help to Buy in printed materials (including branding or logos)

- Links to the homebuyer’s guide

- Links to the Help to Buy agent’s websites and contact details.

https://www.gov.uk

What are your options?

In response to this change, we have been working with several customers to ensure they can advertise their properties after the end of March through their own property portal or microsite. With the Housing Sector looking for new revenue streams, selling developments is becoming a big business driver, having an attractive sales solution, that integrates with RightMove and Zoopla, is a must. Alongside that, you need a solution that is flexible, secure and with a predictable cost of ownership.

  

We would like to invite you to a free webinar where we can show you alternative solutions for marketing your properties.

The webinar on 9th February at 1pm will cover:

• Create, edit, and manage properties and display in professional-looking, purpose-built templates with image galleries, details, and your organisation’s branding
• Create, edit, and manage property schemes, neighbourhoods, or estates
• Enter property postcodes and watch them appear on dynamic maps
• Add technical specifications and pricing information
• Enable users to search your property portfolio and make direct enquiries straight from your organisation’s website
• Encourage users to save their searches and receive email updates when new properties with those criteria are posted
• Allow users to set properties as favourites
• Simultaneously publish your properties to your RightMove listings with one click of a button.

 

Please see the booking form on the right to reserve your seat.

We hope you can join us for this webinar and please contact us if you would like to directly discuss options for your Housing Association.

During this free event, you will see how other housing customers have added functions to their websites and portals to make it easier to:

• Improve arrears
• Improve cashflow 
• Arrange voluntary online arrears arrangements
• Increase referrals for those seeking help before missing payments
• Improve customer engagement

The aim of this event is to share ideas and solutions that will help your housing organisation during this time of crisis. 

View media “We have increased our online payments from £800,000 per year to over £3.6 million per year. At least 40% of our customers now have an account and we are processing over 80,000 transactions online.” Regenda Homes - VerseOne customer 

 

Join us to find out how proven and readily deployable solutions that VerseOne Group delivers to Housing Customers - that immediately provide relief and a Return On Investment (ROI) through

• Reduced pressure on the workforce and improved customer service through Intuitive and easy-to-use reporting of repairs by customers
• Improve finances through repayment calculator and voluntary re-payment plans to help residents manage arrears
• Improve accuracy and admin burden through real-time, two-way updating of information between multiple back-office systems
• Maximise customer engagement and improve brand trust by direct integration with payment gateways in real time on websites, portals and as an App

Whether supporting tenants or leaseholders, join us to see how you can benefit from a unified digital platform and pre-built integration that hooks into all key back office systems.

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