London North West enhances accessibility to drive a user-centred digital experience and reach 4th place in the Silktide index.
London North West University Healthcare NHS Trust (LNWH) serves a diverse population across Brent, Ealing, and Harrow, supported by over 9,000 staff.
Aiming to become London's most accessible NHS Trust, they were looking for a solution partner who champions accessibility practices and creates WCAG 2.2 AA digital experiences as standard. They partnered with VerseOne to enhance their website's accessibility, utilising industry best practices to ensure their digital presences meets the needs of their diverse user base. This collaboration resulted in significant improvements to accessibility rankings and meaningfully enhanced the user experience across the Trust's main website, supporting greater inclusion and engagement for all visitors.
Partnering with VerseOne on accessibility compliance has been a genuinely positive and empowering experience. With their team handling the technical aspects of accessibility, it means that we're more able to focus our attention on clear, meaningful, and inclusive content. It's a collaboration that ensures both the structure and the substance of our website work together to meet the needs of our users.
Martyn Rollins, Senior Communications Manager at London North West University Healthcare NHS Trust
- 4th place on Silktide index for NHS Trusts in the UK
- 99% accessibility score after two enhancement phases
- 1st place on Silktide index for NHS Trusts in London
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To understand the why London North West University Healthcare NHS Foundation Trust wanted to enhance the accessibility of their website, the goals of the project, the journey they went on and the results they've seen, download the full customer success story.