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A single, trusted source of midwife-led education, giving every expectant family personalised guidance at each stage of the pregnancy.
Built by VerseOne and Royal Surrey County Hospital NHS Foundation Trust
Royal Surrey County Hospital NHS Foundation Trust reviewed its maternity processes and identified an opportunity to improve education for expectant families:
Expectant parents and families keep turning to social media and search engines for pregnancy advice, leading to inconsistent, unmoderated and potentially dangerous information.
Maternity teams are under sustained pressure, with limited capacity and no ability to deliver personalised education at scale.
Language and digital exclusion barriers mean not every family has equal access to trusted information.
Fragmented, one-size-fits-all communication leaves families under-prepared for birth and increases frontline complaints and enquiries, placing more pressure on stretched teams.
A personalised portal that automatically delivers stage-specific content, classes and guidance - no generic timeline, no manual searching.
Clinically led content, reviewed and approved by the maternity unit, delivered through a single dedicated platform.
Built-in translation across up to 200 languages, making every piece of content accessible regardless of a family's first language.
Integrated antenatal class bookings and payments, built directly into the portal rather than relying on third-party tools.
A continuous communication channel between Royal Surrey and expectant mothers throughout pregnancy, rather than a series of disconnected touchpoints
An award-winning portal that's improved relationships with expectant families, reduced complaints to frontline teams, improved the working environment for staff, and unlocked new maternity revenue.
annual spend eliminated by removing third-party platforms
of users said the portal encouraged them to book classes and events
increase in families feeling prepared for birth
increase in antenatal education uptake
reduction in induction complaints
Generated in antenatal class bookings in 2025
We believe every woman is important, and the Portal has supported us to increase women's access to, and the equity of, trusted sources of evidence-based information and parent educationKate Conway, Head Matron for Antenatal and Gynaecology Services, Royal Surrey County Hospital NHS Foundation Trust.
Birth and Beyond portal, Royal Surrey
See how a personalised patient portal could work for your Trust.
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