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Pivoting customer services to reflect increasing digital demand.

Event details

Thursday 08 October 2020 12:30

Take part in this breakthrough VerseOne Social Housing Forum:

As residents increasingly turn to digital channels, with often automated processes, in order to engage with Social Housing providers, how can ensure you continue to maximise the investment in Customer Services teams whilst delivering the best possible experience for them and their customers?

This hour long discussion will bring together members of the UK Social Housing world to share experiences and insights into how they are able to ensure that Customer Services teams are still able to provide the best possible experience to residents as they engage more and more through digital channels, often without the need to speak directly with a representative.  For example, do they require additional training and skills so as to broaden the scope of their roles and support residents in ways they hadn't previously?  Equally, are they now able to be more proactive in their approach to supporting their communities?

Please Register your place on this, or any of our upcoming forums.

Previous topics that have been covered, as suggested by our customer base, have included:

  • Staff wellbeing and the unique ways organisations are adapting since lockdown
  • Increasing online payments - and reducing rent arrears
  • Accessibility and the changes coming later in the year
  • On-boarding of tenants while your offices are closed
  • What next after 'crisis technology'?

To access the summaries of those topics, and many more, please click here and complete your details on the left-hand side.

Pivoting customer services to reflect increasing digital demand.

  • Type Community Hub Session
  • Start 08 Oct 2020 12:30
  • End 08 Oct 2020 13:30
  • Places 15

Details

Take part in this breakthrough VerseOne Social Housing Forum:

As residents increasingly turn to digital channels, with often automated processes, in order to engage with Social Housing providers, how can ensure you continue to maximise the investment in Customer Services teams whilst delivering the best possible experience for them and their customers?

This hour long discussion will bring together members of the UK Social Housing world to share experiences and insights into how they are able to ensure that Customer Services teams are still able to provide the best possible experience to residents as they engage more and more through digital channels, often without the need to speak directly with a representative.  For example, do they require additional training and skills so as to broaden the scope of their roles and support residents in ways they hadn't previously?  Equally, are they now able to be more proactive in their approach to supporting their communities?

Please Register your place on this, or any of our upcoming forums.

Previous topics that have been covered, as suggested by our customer base, have included:

  • Staff wellbeing and the unique ways organisations are adapting since lockdown
  • Increasing online payments - and reducing rent arrears
  • Accessibility and the changes coming later in the year
  • On-boarding of tenants while your offices are closed
  • What next after 'crisis technology'?

To access the summaries of those topics, and many more, please click here and complete your details on the left-hand side.

Pivoting customer services to reflect increasing digital demand.