Latest News in Healthcare

Hertfordshire Community NHS Website Redesign

The final part of the wider HCT Website and Intranet project involved redesigning the Hertfordshire Community Trust website.

The previous design was minimal, due to speed in which it needed to be moved off Umbraco so this phase 2 was more thorough, further improving UX and incorporating more design elements used in the redesign of their CYPT dedicated pages, which was another part of this project.

The key goals of the site was: a user friendly design, a really clear information architecture and a focus on accessibilty. Furthermore it was integral to the team that they can manage both the website and intranet from one platform, allowing them to save time and to remove duplicated out of date content allowing them to better manage the integrity of the content going forward.

The sites can be viewed here: https://www.hct.nhs.uk/

Read Hertfordshire Community NHS Website Redesign…

Wishing the NHS a very happy 75th Birthday

Few of us who remember 1948 are still with us. A smashed continent rebuilding only three years after a global war. A country mourning her dead as her population worked together to restore the UK.

Out of the rubble, on 5th July 1948, arose the NHS. A simple concept – healthcare for all, free at the point of use – but one that no other nation had been bold enough to attempt. A unifying idea for the United Kingdom, a national treasure envied by the world.  

We have all, through birth, life and ultimately death, been nurtured by the NHS and its dedicated staff. Through the COVID lockdowns, we clapped for our carers. The NHS, its clinicians and other colleagues are dear to all our hearts.  

VerseOne is proud to have been a part of the NHS’s journey over the past 20 years. The small contributions we have made to a larger cause are aimed at providing digital solutions to support NHS staff to deliver better provision of patient care and we look forward to the next 75 years.  

Please join us in taking a bit of time to be thankful for all that we get from our healthcare service as they celebrate a magnificent achievement on their 75th anniversary. 

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VerseOne wins Integrated Health Awards

VerseOne is pleased to announce winning Staffing Solution of the year at the Integrated Health Awards. We entered the Intranet solution created for Birmingham Women’s and Children's Hospital (BWC).

The Integrated Health Awards focus on transformation, improvement and positive change within the healthcare sector and each year there is strong competition for the awards.

The main driver for the Intranet project for BWC was to encourage higher levels of staff engagement, with personalised experience, an improved search function and an intuitive resource for content to support staff in their roles. 

Chris Davies, Director of Communications and Engagement at BWC, said: “We are all very pleased to have won this award for our Trust intranet. It was a great project to work on and we look forward to continually developing the platform to support colleagues across BWC.”

VerseOne delivered this award winning project last year and has had lots of great feedback including an increase in adoption from staff at the Trust.

Dan King - Head of Customer accounts said:

“From the very start of the project all the way through to go live it was evident that this project was going to be a real show case and example of what true staff engagement should look like.

During mock-up stages the BWC team continuously involving different stakeholders to get their views and the end result is an intranet that really benefited from this approach. Excitingly, this project marks the first phase of the intranet and BWC are already looking how to keep building upon the great work already delivered.”

 

If you have been inspired by the BWC Intranet, please speak to our NHS team, who would be delighted to hear your thoughts on forthcoming projects.

The full published entry below.

Overview. 

Verseone sought to create a new Intranet for Birmingham Women’s and Children’s Hospital.

Why? 

The new Intranet was to encourage higher levels of staff engagement, with personalised experience, an improved search function and an intuitive resource for content to support staff in their roles. 

What happened? 

The trust aimed to deliver a personalised experience and so gained staff feedback on what mattered, implementing polls and forms to allow them to have their say, and giving them the option to favourite content so that the interface was personalised to their interests. Gaining stakeholder adoption was a key objective from the start; this was achieved through workshops, beta testing and focus groups. A clear communication plan was set to enable maximum adoption and adoption rates were high as a result. Verseone shares that the design was engaging and easy to navigate; the language speaks directly to the user; and signposting is clear, enabling users to access health and wellbeing along with equality, diversity and inclusion hubs. 

Looking ahead. 

Additions for the project are to include new system integrations and staff forums which will allow for a social space on the Intranet. 

Read the winners story

Click to view all the applications in the Staffing Solution Category.
 

Read VerseOne wins Integrated Health Awards…

Launch of the Camden and Islington NHS Foundation Trust's Intranet

VerseOne is delighted to announce that we have launched the Camden and Islington NHS Foundation Trust's Intranet.

The desire for a new intranet came from the need to be able to create and publish content once - creating consistent messaging, a clean layout, whilst adhering to NHS branding and Accessibility standards. They wanted a solution on a unified platform so that the Intranet and website could sit side by side and enable the Trust to become efficient at updating these systems, and ensure the content is kept up to date. 

A special feature on the site is the ability to have day and night mode - this allows content to be viewed in low light settings without being obtrusive - especially key when used on patient wards at night.

Lee-Ann Aldridge, Digital Communications Manager said “Thanks again to you all for your help today and dealing with any issues that have come up.  I’ll be lifting a champagne glass this evening!!"

 

Read Launch of the Camden and Islington NHS Foundation Trust's Intranet…

New charity appeal site for Mid Yorkshire Hospitals NHS Trust

VerseOne is delighted to announce the go live of Mid Yorkshire Hospital NHS trust new Charity Appeal website.

The new website will support the activities of the charity team in their current fundraising  appeal for an MRI Diagnostic Suite at Pinderfields Hospital.

MY Hospital charity is the registered charity and is in place to allocate funds to projects to elevate the physical and emotional wellbeing of patients and staff and improve facilities across the Trust.

In the last year  MY Hospital Charity has distributed around 500,00 to more than 25 projects including specialist endocrinology chairs, creating a baby bereavement suite for grieving parents and arranging visits from therapy huskies.

The new website gives visitors access to details about the latest appeal, information about the charity and previous fundraising projects along with the ability to make online donations.

'The site is amazing, thank you.' Callum Pollard, Fundraising Manager.

Visit the website 

Read New charity appeal site for Mid Yorkshire Hospitals NHS Trust…

New Website for The Hillingdon Hospitals NHS Foundation Trust

The project for The Hillingdon Hospitals NHS Foundation Trust was to create a new staff intranet and website via a single platform for both sites that would allow them to easily manage content in one central unified platform. Delivering the project on one platform was vital to the customer so they could maintain constancy with the layout and branding is ensuring compliance with the NHS branding and accessibility standards. Now the new website has been completed work has started on the new Intranet.

Lucy Wills, Digital Communications manager said Manager, ‘It’s brilliant and smooth operating….everyone here is very happy!’

Visit the website

Read New Website for The Hillingdon Hospitals NHS Foundation Trust…

New Website for Oxleas NHS Foundation Trust

VerseOne is delighted to announce the launch of Oxleas NHS Foundation Trust’s new website.

This project formed  part of the wider South London Partnership project to deliver websites for Oxleas, South West London and St Georges Mental Health and South London and Maudsley NHS Trusts on to one CMS platform.

One of the key objectives for the site was to develop the Trust’s digital presence, positioning them as a forward thinking, trust who embraces new technology. 

Theresa May, Communications Manager, has since reported that the site has been well received internally and they are looking forward to wider feedback from patients now the site is live.

Visit the website 

Read New Website for Oxleas NHS Foundation Trust…

Herefordshire & Worcestershire Health and Care NHS Trust new ‘gold standard’ recovery college website

Herefordshire & Worcestershire Health and Care NHS Trust have recently launched a new redesign for the recovery college website.

The main driver for the redesign was to create an improved user journey that provided a greater learning experience for the visitors who wanted course information and to book a place on their selected course.The intention from the start of the project was for the site to be a ‘gold standard’ amongst recovery college websites – something that was highlighted as being crucial for the longevity of the service itself.

Visit the website 

Read Herefordshire & Worcestershire Health and Care NHS Trust new ‘gold standard’ recovery college website…

Royal Devon and Exeter NHS Foundation Trust Intranet has launched

VerseOne is delighted to announce the launch of the Royal Devon and Exeter NHS Foundation Trust Intranet.

The need for a new Intranet arose from a merger between Royal Devon and Exeter NHS Foundation Trust and  Northern Devon Healthcare Trust. The new Intranet will serve over 15,000 users and they wanted a single engaging intranet that is focused on staff needs and accessed from any location or device. VerseOne worked closely with the team at RD&E to create an engaging design through digital discovery workshops ensuring that the brand was translated to the new Intranet.

The website manager James Rowles said - “I love the VerseOne CMS, I can see it is very powerful and I can’t wait to get into it more and more...

Read Royal Devon and Exeter NHS Foundation Trust Intranet has launched…

East & South East London Pathology site goes live

NHS East and South East London Pathology Partnership has gone live with its new website, which acts as an informational showcase for its Blood Sciences, Specialist Pathology, Infection and Cellular Pathology services.

The NHS East and Southeast London Pathology Partnership is jointly owned by Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust — all of whom are VerseOne customers.

The partnership required their own online presence and a site that was easy to use and navigate through, with a fresh design that fits the partnership's ethos — and the new site meets the brief.

"Thank you and your team for all of your work.  Feedback on the website so far has been very positive!" — Heather D, Quality and Governance Manager, NHS East and South East London Pathology Partnership

VerseOne is thrilled to have worked on another great project that helps to raise the profile of NHS services in London.

View the website

Read East & South East London Pathology site goes live…

Barts Health NHS Trust goes live with dedicated Whipps Cross microsite

Whipps Cross Hospital, which is managed by Barts Health NHS Trust, has been caring for patients in North East London for more than 100 years — but the old sprawling buildings need replacing with a new building that is fit for the modern health service.

The new hospital will have all the same core NHS hospital services, including A&E, maternity, operating theatres, intensive care, imaging, inpatients and outpatients — all delivered within brand new clinical departments.

With the illustrious heritage of Whipps Cross, there has been considerable demand from the public to be kept updated on the progress of this exciting new development — so the Trust decided to create a website dedicated to providing the latest project plans and updates.

View the website

Read Barts Health NHS Trust goes live with dedicated Whipps Cross microsite…

Norfolk Community Health and Care (NCHC) NHS Trust’s new intranet goes live!

Norfolk Community Health & Care NHS Trust (NCH&C) provides community-based NHS health and care to everyone, from babies to the elderly, via more than 70 different service locations across Norfolk as well as providing a specialist Early Supported Discharge service to stroke patients in Norfolk and Suffolk.

Norfolk Community Health & Care NHS Trust approached VerseOne for a new staff intranet to help connect the people, tools, and information across their workplace after the equally successful launch of their website in 2020. This has been a great project to work on and represents a great extension to NCHC’s existing digital offering. 

The customer is very pleased with the end result with Tom Bamford, Communication Project Manager, advising that everyone is really impressed with the new design look and feel, and also the functionality offering – particularly where the search function is concerned. Indeed, the solution has been quoted as:

Lightyears ahead of what we previously had.

This sentiment has been echoed at the very highest levels of the Trust, with the CEO apparently remarking that the new intranet is the best they have ever seen.

This is a fantastic piece of feedback and is a testament to the hard work that the team has invested during the course of the project.

You can check out the new site here theloop.nchc.nhs.uk 

Read Norfolk Community Health and Care (NCHC) NHS Trust’s new intranet goes live!…

Mid Yorkshire Hospitals NHS Trust's website re-design has gone live!

We here at VerseOne, are delighted to announce that the Mid Yorkshire Hospitals NHS Trust's website re-design has now gone live! 

The Mid Yorkshire Hospitals NHS Trust provides acute, community and specialist health care services to around half a million people living in Wakefield and North Kirklees. They have three hospitals at Dewsbury, Pontefract and Wakefield (Pinderfields), with over 8,000 staff and also provide care in community settings such as GP surgeries, health centres and clinics as well as in people’s own homes.

Mid Yorkshire Hospitals NHS Trust approached VerseOne wanting to redesign their website which has become populated with content that is no longer relevant and requiring a fresh design.

The VerseOne creative team began by delivering a Digital discovery workshop, which brought together key stakeholders across the trust to determine trends amongst individuals and to gain a better understanding of the key drivers and goals of the project.  This was then converted into a mock-up by the creative team, with the VerseOne Front-end development team applying the design to the site.

 

"All of your team have been amazing, they’ve been so flexible to our ideas and have quickly reacted to any issues along the way, it’s a pleasure working with them"

 

The team are extremely happy with the website and love the look and feel, aswell as the team at Verse Ones’s exceptional communication, patience and always going that extra mile should be commended and was very much appreciated by Rose & Tim who were overseeing the project at Mid York's.

You can check out the new site here https://www.midyorks.nhs.uk

Read Mid Yorkshire Hospitals NHS Trust's website re-design has gone live!…

Integration with Microsoft 365 key for the NHS

Last summer, as the first wave of the pandemic started to wane, a largely unheralded deal was struck which could save the NHS hundreds of millions of pounds.

 

The landmark agreement – forged by NHSX, NHS Digital and Microsoft (MS) – paved the way for the tech giant’s 365 Product stack to be rolled out throughout the health service.

Labelled N365 by stakeholders, it promised to give some 1.4 million healthcare professionals and more than 450 organisations throughout England the opportunity to access MS digital tools – including Teams, SharePoint, Word, and OneDrive – for free or at a greatly reduced rate.

A year on, NHS employees across the board, from clinicians to clerical assistants, department managers to midwives are putting the Cloud-based products to use for improved productivity and delivery of vital services.

Quite simply, without having Teams in place alongside Microsoft 365 over the last 12 months, the NHS could not have coped with the pressures of the Covid-19 response.

But the story doesn't stop there. Now NHS organisations have experienced the power of collaborative working from their organisational intranet, the challenge lies in leveraging Microsoft’s technology to deliver truly integrated care.

NHS

Why it matters

Thanks to applications including the ubiquitous Word, Excel, Teams, and Powerpoint, Microsoft 365 has become the go-to digital hub for organisations worldwide.

NHS staff have now joined the party and are using the MS stack to communicate more effectively than ever before thanks to single sign-on access to the information, applications and services they need, supporting system-wide transformation, productivity and, crucially, patient care and safety.

Earlier this year, the health service transferred more than two million NHS mail mailboxes to Microsoft's Azure cloud, bringing the Government's vision of cloud-first health service a step closer and ending an all-too-common occupational hazard for most health and care professionals - the full mailbox!

In short, the N365 roll-out has been adopted so rapidly precisely because it puts the right staff with the right skills in the right place at the right time.

Migrating NHS systems to the Azure cloud environment has given the workforce access to a wide range of agile digital solutions, too, giving staff more time to do what they do best – delivering high quality, compassionate care.

It’s not all good news though. Many organisations have embraced Microsoft 365, but some still think of their intranet as an isolated portal sitting alongside it. Microsoft’s apps, however, can seamlessly be integrated with the existing intranet transforming these into Intelligent Work Hubs, allowing clinicians to collaborate, communicate and securely coordinate care from anywhere based on accurate and real time information.

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Single Sign-On (SSO) through the Azure Active Directory

Some are well-known, including Single Sign-On through the Azure Active Directory, which promises to free up thousands of NHS hours by improving staff access to computer systems alone - such as electronic patient records (EPR) - and follows a £40 million Government investment to transform slow log-in times.

In the past, time-poor NHS staff have been left frustrated when signing into different devices and applications during the course of a busy working day, with some needing to log into as many as 15 different systems.

Now, SSO provides secure access to multiple independent systems via a single log-in name and password - promoting greater staff integration.

And the use of MS Azure Active Directory will allow any updates to staff profiles to be mirrored within staff directories, reducing the IT burden.

 

SharePoint supporting deeper integration

Document management system SharePoint Online has been adopted widely too, thanks to its ability to deliver system-wide document storage alongside features including collaborative working and secure access.

Although dry by definition, the platform has proven a huge hit in many NHS settings as it will also work hand-in-hand with an organisation’s ,bringing communication tools, documents, resources, and key insights together within an integrated workspace.

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Teams improving engagement and productivity

Microsoft Teams also needs little introduction. But following its widespread adoption, it’s now vital that Intelligent Work Hubs within the NHS encourage employees to use the app to connect with Peers across integrated care systems, too.

Alongside providing staff with a secure and reliable tool to collaborate via video calls and instant messaging, Teams can be used to share patient information and all-important patient flow.

In a recent blog, Dr Sarah Blackstock, Pediatrici Registrar and Clinical Fellow at NHSX, paid tribute to the impact the app has had on a stretched and splintered workforce often forced to work remotely.

Thanks to its ability to host real-time ;patient video consultations, Dr Blackstock reported, the app has allowed clinicians to “provide care more compassionately at scale”.

The 365 Product suite, however, also provides access to a host of lesser-known applications which promote collaborative working, too.

Did you know you can use MS Forms to quickly create questionnaires and registrations within your intranet. Microsoft Graph can be put to work to highlight documents relevant to diverse staff groups, or Microsoft Stream embedded in your organisation’s hub to deliver high-quality video content?

There is no doubt the N365 deal has delivered a pioneering opportunity to maximise digital transformation. But to supercharge organisational agility and drive further integration, healthcare providers need qualified support and guidance.

 

Supercharge your 365  subscription

VerseOne, an accredited Microsoft Gold Partner, is in the perfect position to help NHS organisations personalise their M365 applications through secure and seamless Microsoft365 integration with intranets which require no specialist IT provision.

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Alan Neilson, VerseOne Group’s Founder and Executive Chairman, explained more: “Being able to draw upon the vast range of applications and tools embedded within Microsoft’s Azure Cloud environment and utilising our significant expertise through closely working with over 50+ NHS organisation, combined with our Intelligent Integration Platform Autevo, we can seamlessly and securely bring existing business critical solutions together delivering trusted digital solutions to the NHS clinicians and staff alike.

“As we have done over the past 17 years, we continue to work with NHS organisations to build truly functional next generation Intelligent Work Hubs that leverage the Office 365 suite of products, ;unifying hitherto siloed sources of information, delivering a powerful and trusted solution that is already assisting over 360,000 NHS staff.

With the combined power of our products and Microsoft’s open-standards software tools and technologies, we can now offer the NHS workforce a personalised, anywhere access to a “single source of truth" , enabling them effectively to collaborate, make critical decisions and ultimately deliver exemplar patient care.

Streamlined and secure digital solutions which continually add value are key if an integrated care system which allows staff to work on any device from anywhere is to become a reality.

Ends

Read Integration with Microsoft 365 key for the NHS…

NHS Advisory Board - Integrated Care Systems

APRIL 1, 2021 saw another standout moment for healthcare, as the NHS in England was formally split into 42 Integrated Care Systems. Each has been tasked with bringing health and social care services together to shape services that better serve the needs of local populations.

VerseOne, in partnership with Blue Lozenge, hosted the first in a series of roundtable events attended by patients and executives to explore the fact that each ICS must deliver a coordinated digital offer, and discuss ‘what good looks like in the eyes of citizens’.

Patient Partner Sara Turle is well qualified to speak about the importance of digital healthcare. For the past seven years, she has worked with Barking, Havering and Redbridge Hospitals NHS Trust to embed quality improvement. She’s also an 11-year survivor of cancer.

Sara began the discussion by highlighting why digital services really matter to patients: “My greatest concern and greatest insight, speaking as a layperson, is to never, ever lose sight of why people are accessing health services. We’re not accessing them to place an order, we’re not trying to access because we’re doing something fun, we’re accessing [them] because we’re unwell, we’ve got a concern, we’ve got an issue.

“People will be ill, worried, mentally overloaded, and we have to keep this at the forefront of our minds when designing and putting [digital] support in place.”

Sara’s point is backed up by key evidence. Despite claims that Covid-19 has accelerated digital healthcare, the 2021 GP Survey revealed that less than one in five patients had chosen to use online services to book an appointment.

Our conversation sought to explore five key questions which must be answered if ICSs are to change this and deliver a new, patient-led digital landscape which improves outcomes, tackles inequalities and strengthens communities.

  1. When thinking about your ICS, what insight do you think is needed about your local population to provide digital solutions?

    Our panel echoed Sara’s [Change to: ‘the patient representative’s comments…’ if we can’t ref Sara] comments, and agreed ICS digital platforms must be shaped by the populations they serve.

    One panel member said: “Covid has solved a lot of digital problems, but it’s created new ones that we didn’t ever anticipate. What I have learnt though is that there’s a whole sub-layer of things you need to know about your community that I never envisaged.”

    In order to deliver effective and enduring change for communities, the panel member added ICS digital teams must “keep digging deeper” to understand how local cultures work and discover insights which will “bring them on this journey with us”.

    Several speakers highlighted the fact that Covid had accelerated digital transformation within health and care, but also intensified digital inequality and exclusion among vulnerable communities.

    In response, it was agreed that ICSs must now work with populations to mine insight which will help them understand barriers to access, and shape the “co-design and production” of digital platforms.

    “The huge irony is normally the insight and engagement we have is from the population that has [digital] access and we have regular contact with,” one speaker said. “I think we need to shift our focus to the people we don’t hear from and find the barriers there.”

    However, several participants said digital healthcare was not the answer for all patients, and risked dismantling one of the founding principles of the NHS – equal access for all.

    “The risk is we put too much emphasis on it because we think everyone has an iPhone nowadays. We need to make sure we know the population that don’t have an iPhone in their pocket and we have solutions for them, as well as making it easier for the people who do have,” said one speaker.
     
  2. What do citizens want from health and care digital channels? Do we think that’s different from what they may need?

    Technology is continually opening up new possibilities for prevention, care and treatment. But as the NHS Long Term Plan highlights, it has yet to enable the wholesale transformation of clinical outcomes and services patients have a right to expect.

    Sara Turle [Change to: ‘Our Patient Partner’ if necessary] said some of the key themes which must be addressed if ICS digital channels are to deliver joined-up care included accessibility, reliability, and coordinated services which “talk to each other”.

    One panel member added patients wanted to be reassured by digital health services, too, but trust was proving difficult to establish virtually.

    “We are certainly seeing people presenting at our paediatric A&E after having a digital consultation with a GP who just don’t feel reassured. They want that physical connection.

    “And I think citizens want health and care digital channels to be better. That means being simple, clear and easy-to-access because, let’s be honest, they’re probably not at the minute.”

    Panel members also agreed ICSs faced a significant challenge to make yet another healthcare reorganisation really matter to service users.

    “It’s how we are able to tell the story about it all coming together while making it real for them,” one speaker said. “I think that’s going to be quite a challenge.”

    “I just wonder whether citizens even know or care about ICSs. All they want is joined-up care,” said another.
     
  3. How will teams work together to audit, map and understand their current digital landscape?

    Evidence has shown that most people’s experiences of health and care services are collected by individual providers. In simple terms, we know about patients’ experience of individual services, but not whether they are able to work well together. The challenge for ICSs is to prove they can.

    However, panel members said ICSs should not try to be all things to all patients.

    “ICSs need to be brave and say if there is a particular behaviour from the public that we can’t change and we’ve been trying to do so for 20 years, then let’s not try to come up with a digital solution for it,” a participant said.

    A colleague from the communications sector added ICSs also faced practical challenges, as more joined-up channels would mean “more people fighting for that space”. “I think that tension around being one big organisation when there are so many diverse audiences within each trust anyway is going to be a real challenge and a difficult one to resolve.”
     
  4. How will you go about developing a digital strategy for your ICS area?

    The recently-released ICS Design Framework states each partnership will be responsible for agreeing a strategy for improving health care, social care and public health across its whole population, using the best insights from data available.

    But one panel member stressed that “balance” was required: “Yes, we’ll put some digital things in place, but they have also got to be supported by all the other engagement work that we do with communities – face-to-face or with community groups and everything else.”

    However, they added using digital would enable partnerships to “widen their reach”.

    One panel member went a step further by suggesting successful digital channels could be the “bedrock” for better community engagement.

    “If we can get all our digital channels right, then we can get all the personal contact correct and really reach out to communities.”
     
  5. If we are looking back in 12 months’ time, how do we know we’ve succeeded?

    Patient Partner Sara Turle added success, for her [Change to: ‘Our Patient Partner added success would be…’ if necessary], would be achieved when barriers to digital inclusion were removed and “everyone had a seat at the table”.

    “I think for me, it’s also going to be very much about the staff on the shop floor feeling that they have the time, capacity and skills to implement and embed the technology. That, to me, is a huge success point. If they don’t do that it’s going to impact on patients.”

    Concluding the event, moderator Rachel Royall, Founder and Managing Director of Blue Lozenge, said in order to “put patients first and change and transform, ICSs need to be brave in the comms and digital solutions they develop. Successful solutions will only be delivered when they are co-designed with the people we need to serve”.

    The digitisation of integrated care systems must take place at a pace at which all of society – including the least digitally literate and those who struggle to gain access – can keep up with.

The next VerseOne roundtable held in partnership with Blue Lozenge will focus on new challenges to the NHS workforce.

Read NHS Advisory Board - Integrated Care Systems…
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