Check Out Our Social Housing Case Studies

  1. Blackwood Housing Association Case Study

    Blackwood Housing Association

  2. CHS Group Customer Story

    CHS Group have been providing great homes in the Cambridgeshire area for 89 years.

  3. Estuary Housing Association

    Estuary Housing Association approached VerseOne Group to help them implement a secure, comprehensive customer portal that integrates with their back office systems.

  4. Westward Resident Portal Customer Story

    Westward Housing Group is a development landlord, managing around 7,500 properties and Shared Ownership homes across the South West of England

  5. Regenda Housing Group

    As a long term VerseOne customer, Regenda Housing Group utilied our powerful product suite (VerseOne DXP) and extensive design expertise to launch their rebranded website and self-service customer portal.

  6. Cross Keys Customer Story

    Cross Keys Homes is a commercial business with a social heart, dedicated to providing high quality, affordable housing and building communities

  1. How Hard-to-Reach Customers are impacting your C-Grade

    11am | 14th April Many housing providers receive feedback from a regular but relatively small group of residents. While valuable, this narrow engagement often leaves organisations without a full understanding of the wider tenant experience and can l

    Dates

    1. 14April
    2. 14 Apr 2026 Online

  2. The Impact of Information Architecture

    21st March | 11am Poor Information Architecture doesn't just frustrate users.It quietly increases risk, drives avoidable demand, and undermines trust across your organisation.This session goes beyond surface-level navigation fixes to explore how str

    Dates

    1. 21April
    2. 21 Apr 2026 Online

  3. Supercharging document management with an AI search assistant

    Housing teams spend valuable time searching for policies, guidance, and internal information across multiple systems. When information is difficult to find, productivity suffers and staff can spend more time navigating systems.  This sessio

    Dates

    1. 6May
    2. 06 May 2026 Online

  4. From Clicks to Clarity: Turning Customer Interactions into Meaningful Insight

    11am | 2nd June Many housing organisations collect large volumes of digital data but struggle to translate this into meaningful insight that improves services and informs decision making. When data is incomplete or shaped by a limited group of resid

    Dates

    1. 2June
    2. 02 Jun 2026 Online

  5. Integrating your Digital Front Doors

    11am | 30th June Many housing organisations are working with fragmented legacy systems, but are still expected to deliver seamless digital services for residents. While also supporting staff across multiple departments and disjointed processes. In r

    Dates

    1. 30June
    2. 30 Jun 2026 Online

Social Housing | Latest news

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VerseOne Achieves Highest Grade for ISO 9001 and ISO 27001 Certifications

VerseOne achieved the highest grade when successfully obtaining its ISO 9001 and ISO 27001 audits in March 2026, reinforcing the organisation's commitment to quality, security and continual improvemen...

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Complaints After Awaab: Strengthening C Grade Outcomes and Resident Trust in Social Housing

Complaints handling in social housing has changed significantly. It is no longer viewed as a transactional exchange between residents and contact centres. It has become a measure of transparency, regu...

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Social Housing Winter Conference Celebrates Outstanding Success with Five-Star Feedback

The Social Housing Winter Conference wrapped up to resounding success, with attendees awarding all speakers a perfect five-star rating, capping a day filled with insight, innovation, and collaboration...

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Wave goodbye to annoying cookie banners

The Data (Use and Access) Act 2025 (DUAA) aims to modernise UK data protection law, balancing innovation with privacy safeguards. One of these provisions removes the need for those annoying cookie ba...

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5 Top Tips for Effective Digital Signposting

This is a 7 min read! An engaging user experience enables someone to find the right information, at the right time, and to digest that information easily. That's what information architecture is all ...

Posted on at

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