Solutions

Social housing providers are facing increasing pressure from rising operational costs, workforce shortages and more demanding regulatory and legislative requirements. At the same time, housing teams are managing growing service demand, from rent collection pressures during the cost of living crisis to higher expectations around repairs, damp and mould, fire safety and building compliance.

Disconnected systems, manual processes and fragmented information make it harder for housing teams to operate efficiently, respond quickly to residents and maintain clear audit and reporting standards. To improve productivity and service delivery, technology must play a central role in digital transformation across the sector.

VerseOne supports this transformation through three core capabilities.

Integration

Integration connects housing systems and data into a single digital layer, removing silos and enabling secure information sharing across services.

A decoupled, configuration led platform allows housing providers to add or change systems over time without complex redevelopment, supporting long term flexibility while maintaining operational stability.

Automation

Automation reduces manual effort, errors and inconsistency across housing services.

Configurable workflows support service orchestration, process automation and audit visibility, helping housing providers improve regulatory reporting, monitor performance and free up frontline teams to focus on higher value resident support.

Personalisation

Personalisation ensures staff and residents see the information and services most relevant to them.

Targeted information delivery reduces content overload, improves engagement and supports clearer, more consistent digital interactions across housing services.

With these three capabilities in place, housing providers can improve productivity, simplify compliance, automate routine operations and better support frontline teams. This helps organisations deliver more responsive, transparent and consistent services, improving outcomes for residents and communities.

VerseOne delivers social housing solutions built on its Digital Experience Platform, supporting measurable service improvement and long term value across housing organisations.