Self-Service Tenant Portals
Housing providers using VerseOne's portals have seen up to 40% reduction in inbound queries as residents are empowered to self-serve, freeing up staff time to spend on more high value, complex tasks. But why stop there?
Customer Service - Your Unified Access
Our self-service portal isn't just for tenants — it's a powerful tool for Customer Service teams too.
Instead of juggling multiple legacy systems or navigating complex processes, your teams can use the portal to do anything a customer can — all in one place. We do the heavy lifting behind the scenes by integrating with your existing systems, so your staff don't have to.
Seamless Integration. Less Hassle.
We know most housing providers rely on a mix of legacy systems and specialised platforms. Our portal brings them together into a single, user-friendly interface. That means Customer Services can:
Quickly raise service requests or log issues
Access real-time tenant information without switching systems
Provide consistent, accurate updates to tenants
Reduce call handling times and repeat contacts
Better Experience for Everyone
With fewer systems to manage and less duplication of effort, your teams can focus on what matters — resolving queries faster and improving the tenant experience.
Whether it's tenants using the portal directly or your staff supporting them, we make sure the process is simple, efficient, and joined-up.
Live Chat and AI Knowledge Bots
VerseOne integrates live chat and AI-powered bots to:
This leads to faster resolution times and improved tenant satisfaction.
Real-World Impact
VerseOne's customer service solutions have helped housing providers achieve:
