Resident Engagement App

That's why VerseOne's Resident Engagement App isn't just a convenient tool — it's a strategic asset. Available as either a Progressive Web App (PWA) or a fully native mobile app, it places your services, updates, and community engagement tools directly in your residents' hands as a 'portal in their pocket'— whenever and wherever they need it.

This is more than repairs and rent. It's a powerful engagement platform that helps you build trust, improve transparency, and meet the Regulator of Social Housing's 2024 Consumer Standards — all through a device your residents already use every day.

 

Designed for Life on the Go

With Biometric logins and Push notifications as standard the VerseOne Resident engagement app makes it easy for residents to:

• Report repairs with photos, location data, and real-time updates
• Pay rent and view statements instantly and securely
• Raise complaints or queries anytime, anywhere
• Access personal documents and correspondence on demand
• Join community forums, contribute to live polls, and leave feedback
• Track requests and interactions with full visibility

Whether residents are at home, at work, or on the move, they're always connected.

 

Engagement That's Always On

Residents don't need to wait for surveys or door-knocks. With our app, you can:

• Run live, targeted polls to collect instant opinions including TSM surveys
• Host forums and discussion spaces to promote community connection
• Launch gamified surveys to encourage feedback and increase participation
• Analyse engagement metrics and sentiment data to inform service improvements
• Reward users with points for digital engagement - driving digital channel shift

Everything updates in real time and connects back to your core systems, helping you close the loop and show tenants their voices matter.

 

Compliant. Accessible. Built for Social Housing.

Our app supports your residents and helps deliver against the Regulator of Social Housing's Consumer Standards by:

• Supporting clear, accountable, and documented communication
• Offering data transparency for safety, repairs, and tenancy issues
• Providing a record of engagement activity and resident feedback
• Being fully accessible (WCAG 2.2 compliant) to meet digital inclusion goals

Whether you choose a PWA for quick deployment or a fully native iOS/Android app, we ensure accessibility, performance, and integration with your existing CRM and housing systems.

Take Your Resident Experience Mobile

Empower residents with services and support, wherever they are. VerseOne's mobile-first approach turns your portal into a true companion — not just a contact channel.