Customer Portals

Beyond Self-Service: A Digital Engagement Hub for Social Housing Providers

The VerseOne portal solution enables residents to manage their housing needs easily and at their convenience, from paying rent & and tracking repairs to ASB and accessing the chatbot — but that's just the beginning. It's also a space where you can listen, learn, and build trust through interactive tools such as:

Live polls to capture instant feedback on local issues or service changes
Community forums that give residents a voice and foster peer support
Integrated surveys and sentiment tracking to shape services and priorities
Personalised dashboards that increase transparency and reduce inbound queries

Whether it's consulting on neighbourhood improvements or gathering insight on digital inclusion, the portal becomes your front line in building a collaborative relationship with your tenants.

Delivering on the Regulator's code of practice

Our self-service engagement hub supports this by:

Enabling real-time resident feedback loops
Surfacing clear, accessible data around performance, repairs, and safety
Hosting engagement records and communication logs to evidence compliance
Making residents equal partners in shaping services

Fully Integrated, Seamlessly Connected

With secure Single Sign-On and robust APIs, our platform integrates easily with other core back office systems such as CRMs, repairs systems, and housing management platforms — ensuring residents and staff always see the right information in real-time.

Transform your portal from a service point into a digital community that drives better results and improves lives.