Beyond Self-Service: A Digital Engagement Hub for Social Housing Providers

The VerseOne portal solution enables residents to manage their housing needs easily and at their convenience, from paying rent & and tracking repairs to ASB and accessing the chatbot — but that's just the beginning. It's also a space where you can listen, learn, and build trust through interactive tools such as:

  • Live polls to capture instant feedback on local issues or service changes
  • Community forums that give residents a voice and foster peer support
  • Integrated surveys and sentiment tracking to shape services and priorities
  • Personalised dashboards that increase transparency and reduce inbound queries

Whether it's consulting on neighbourhood improvements or gathering insight on digital inclusion, the portal becomes your front line in building a collaborative relationship with your tenants.

Delivering on the Regulator's code of practice

Our self-service engagement hub supports this by:

  • Enabling real-time resident feedback loops
  • Surfacing clear, accessible data around performance, repairs, and safety
  • Hosting engagement records and communication logs to evidence compliance
  • Making residents equal partners in shaping services

Fully Integrated, Seamlessly Connected

With secure Single Sign-On and robust APIs, our platform integrates easily with other core back office systems such as CRMs, repairs systems, and housing management platforms — ensuring residents and staff always see the right information in real-time.

Transform your portal from a service point into a digital community that drives better results and improves lives.

Market-leading solutions

Our awards and recognitions

  • ISO Certified ISO 27001 Certified
  • ISO 27001 Certified ISO Certified
  • Investors in People Logo Red Herring 100 winner
  • Red Herring 100 winner Investors in People Logo
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Let us help you | Contact our team

VerseOne is the market-leader in our chosen sectors, and we know that we can make a positive difference to your organisation.

If you would like to find out more about any of our products or services, we would love to be able to tell you more - or even to demo them to you.

 

Contact us today

 

Frictionless purchase

Procurement Frameworks | Frictionless purchase

 

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We work with Commercial Crown Services, enabling you to procure a variety of VerseOne solutions via their DOS 6 and G-Cloud 14 frameworks.

 

Get in touch to find out more

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Careers | Join our team

Do you want to be part of a market-leading, well established and successful organisation, fuelled by a start-up attitude and entrepreneurial nature?

If you're a driven and ambitious individual looking for a career path that will provide you with development opportunities in a rewarding sector - we'd like to hear from you. We're always on the lookout for passionate and skilled individuals to add value to our organisation

 

Apply today