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Enormous efficiencies. One unified solution.

With a VerseOne portal, you can digitise and streamline key processes, empowering residents with the flexibility to manage their housing needs on their own terms. Contractors benefit too, with dedicated logins that simplify workflows and cut down on unnecessary admin.

By bringing residents, tenants, staff, and suppliers together on a single digital platform, you unlock significant efficiencies—simpler connections, smarter automation, cleaner data, clearer insights, and faster services that save both time and money. This frees up your team to focus on high-impact projects that deliver greater value and engagement, support your vulnerable customers, and strengthen your community.

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VerseOne has been a great support in building and maintaining our customer portal for a number of years. For us, it's all about our customer, so we needed a solution to improve their journey as well as their day-to-day experiences with us. VerseOne has been an integral part of this project, helping us to map out and deliver what our customers needed.

Nina Peters
Director of Innovation and Brand, The Regenda Group

Read how Regenda built an engaging self-service portal

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Power to the people. Power to you.

From paying rent and reporting repairs to tackling antisocial behaviour or engaging with a chatbot, VerseOne's portals provide user-friendly, interactive tools that build trust, provide auditable transparency and strengthen engagement. 

A VerseOne portal can help you:

  • Capture instant feedback through live polls on local issues or service changes.
  • Give residents a voice and encourage peer-to-peer support through community forums.
  • Integrate surveys and sentiment tracking into communications to shape services and set priorities.
  • Build personalised dashboards that increase transparency and reduce inbound queries.

 

Whether you're consulting on neighbourhood improvements or gathering insights into digital inclusion, the portal becomes your frontline for building stronger, more collaborative relationships with your tenants. Helping you to enhance that all important C-grading.

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The new customer portal has been a great addition to our digital offering. We're so proud to have won the Digital Impact Award based on the success we've seen from both this project and our wider strategy.

Gemma Tidd

Senior Communications Designer, Estuary Housing Association

Read how Estuary transformed their award winning customer portal

360 degrees of service

VerseOne staff

At VerseOne, we believe in building lasting relationships with our customers through our Total Engagement Programme. Our purpose is to give you the tools, support, and confidence to make the most of your digital portal, freeing up time and resources so you can focus on what really matters: supporting your residents and tenants, and making a positive difference in their lives.

Our Total Engagement Programme includes:

  • Information architecture - ensuring your content is structured in the simplest, most user-friendly way.
  • Accessibility compliance - helping you stay fully compliant with accessibility standards.
  • Creative design & user experience - delivering digital solutions that look great and feel effortless to use.
  • Solution implementation - empowering you with full control through a low/no-code environment.
  • Education & training - available online or in person to suit your needs.

Ongoing support - whether through expert advice, workshops, or our ticketing system, we're here to support you for the long term.

VerseOne is the market leader in AI-powered digital experience solutions that transform health, homes, communities, and workplace experiences. Discover how we can make a meaningful difference for you and your organisation.

Let us help you | Contact our team

VerseOne is the market-leader in our chosen sectors, and we know that we can make a positive difference to your organisation.

If you would like to find out more about any of our products or services, we would love to be able to tell you more - or even to demo them to you.

Contact us today

Procurement Frameworks | Frictionless purchase

We work with Commercial Crown Services, enabling you to procure a variety of VerseOne solutions via their DOS 6 and G-Cloud 14 frameworks.

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Get in touch to find out more