VerseOne provides our customers with multiple levels of engagment, from initially joining us a customer, workshop sessions throughout the project and ongoing support. This allows customers to make sure; they are always getting the most out of their current solutions, they are kept abreast of the current news and trends within the industry, they are supported with training and edcuation services for new staff members and they are always kept up to date with the latest services and technologies we provide.
During your initial project, you'll be introduced to your dedicated Account Manager, who liaises with you regularly.
Their role is to understand your organisation in more detail, ensuring that you get the most value from your VerseOne solution and that other elements of our Digital eXperience Platform can be used to enhance your digital offering.
Many customers find that other areas of their organisation find solutions to sector issues using digital, and by exploring these with your Account Manager, you and others in the sector can resolve these.
The VerseOne User Groups and Champion Customer Programme are great vehicles for these ideas - as VerseOne are dedicated to the sectors we focus on and develop specific solutions to help meet the changing sector needs - your Account Manager can ensure your involvement and your insights are shared with others.
A core element of the VerseOne Total Engagement Programme is the Customer Success Team, who liase with our customers to ensure they are getting the most value from their solutions.
The team communicates with customers and provides recommendations and have a range of reporting available to help customers with accessibility, advice on CMS functionality and assistance where customers are looking to develop their digital offerings.
