Stakeholder Services

What Are NHS Stakeholder Services?

Stakeholder services encompass the strategies, tools, and teams that enable NHS organisations to:

• Identify and engage key stakeholders
• Facilitate collaboration across departments and systems
• Support co-design and co-production of services
• Manage change and transformation effectively

These services are essential for aligning diverse perspectives, building trust, and delivering care that is truly person-centred.

 

VerseOne's Approach: Total Engagement, Total Impact

At VerseOne, stakeholder engagement is not a phase—it's a philosophy. Our Total Engagement Programme ensures that every digital solution we deliver is shaped by the people who use it.

1. Discovery-Led Design

We begin every project with discovery workshops that bring together organisational stakeholders, service users, and frontline staff. This ensures we understand your goals, challenges, and user needs from the outset.

“Our discovery sessions engage directly with the people that matter—from organisational stakeholders to service users—so we can truly deliver for your business.”
— VerseOne Services Team

2. Strategic Communication and Co-Design

We help NHS organisations develop communication strategies that align with their transformation goals. Our creative services support:

• Stakeholder mapping and influence analysis
• Co-design workshops and user testing
• Accessible content creation and inclusive design

3. Change Management and Support

Our experienced team supports NHS partners through every stage of change—from initial scoping to post-launch optimisation. We use proven methodologies to:

• Reduce resistance to change
• Build internal champions
• Ensure long-term adoption and success

 

The Power of Engagement: What the Data Shows

• The NHS Staff Survey 2024, with over 650,000 respondents, found that staff involvement in decision-making is the single most important factor influencing engagement, retention, and care quality [1].
• Compassionate leadership—a key enabler of stakeholder engagement—is directly linked to higher patient satisfaction, lower staff stress, and greater innovation [1].
• NHS England's 2024 data shows that volunteering and community engagement are on the rise, with new dashboards tracking impact across Trusts [2].
• The UK National Screening Committee (UK NSC) has adopted a continuous stakeholder engagement model to ensure inclusivity and transparency in policy development [3].

 

Real-World Impact

VerseOne has worked with over 60 NHS organisations, delivering more than 200 digital healthcare solutions that support over 20 million citizens and 350,000 staff across the UK.

Examples of Stakeholder-Driven Success:

• Barts Health NHS Trust: Created a unified intranet and website platform to streamline communication and engagement across one of the UK's largest NHS Trusts.
• Cambridgeshire and Peterborough NHS Foundation Trust: Delivered a mobile-first, accessible website shaped by patient and carer feedback.
• Royal Devon and Exeter NHS Foundation Trust: Launched a new intranet based on staff input, improving internal communication and collaboration.

 

Why Choose VerseOne?

• Deep NHS sector knowledge
• Microsoft 365-native platforms
• WCAG 2.2 AA accessibility compliance
• Award-winning customer-centric approach
• Ongoing support and innovation

 

Let's Build Better Together

Whether you're launching a new digital platform, engaging your ICS partners, or transforming internal communications—VerseOne is your partner in stakeholder engagement. Let's co-create solutions that empower your people and improve patient outcomes.