Summer Event 2026

Arrival and registration

Informal networking and refreshments.

Hatham Al-Tarafi

Chief Revenue Officer, VerseOne

Welcome: weaving together your digital front doors

An introduction to VerseOne's core pillars — integration, automation and personalisation — and how they work with SPA-based AI to improve digital experience for both staff and service users.

Rakhi Sachdeva

AI Workforce Lead — Central Government, Microsoft

Becoming a frontier firm in government: scaling AI through workforce transformation and human agency

How AI is being applied across the public sector to reduce manual effort, improve access to information and deliver more relevant, responsive services.

Chris Mounsey

Chief Product and Compliance Officer, VerseOne

Beyond the digital front door: the next generation of orchestrated experience

An introduction to DXPv6 and how it orchestrates systems, data and journeys to create simpler, more effective digital experiences for staff and customers.

Panel discussion

Hatham Al-Tarafi

Chief Revenue Officer, VerseOne

Mediator

Mick Capern

Assistant Director — Business Improvement, Westward Housing

Andrew Bailey

Executive Director of Customer Experience, Link Group

Empowering staff through digital innovation

A discussion with healthcare and housing professionals on how improved digital experience has helped staff and improved the working environment.

Rory Hattingh

Senior Penetration Tester, Evalian

Building trust: security for AI-driven success

Exploring the role of security in enabling AI and digital services, ensuring data is protected while maintaining seamless and reliable user experiences.

MR

Martyn Rollin

Senior Communications Manager, London Northwest University

Building digital services for everyone

How to create inclusive, easy-to-use digital services that improve access, reduce friction and deliver consistent experiences across channels.

Enhancing the customer experience

How mobile platforms and digital tools can support staff with on-the-go access, streamline daily tasks and improve overall engagement.

Speaker: TBC

Daniel Lyons

Director of Finance & Corporate, South Essex Homes

From insight to action: building the case for digital experience

Drawing on South Essex Homes' experience, this session will explore how they built a robust business case in partnership with VerseOne, using analysis to demonstrate the true financial impact of moving away from existing approaches.

It will highlight how investment in connected systems, improved access to information and reduced complexity can deliver measurable cost savings, alongside wider operational and workforce benefits that are often less visible, but equally important.