How Housing Providers are improving C-Grade outcomes and scaling staff access

 

Across Social Housing, providers support large workforces operating across multiple systems, roles, and locations. Over time, information becomes fragmented across intranets, document repositories, housing management systems, and operational tools. Staff spend increasing amounts of time navigating platforms, duplicating tasks, and searching for information rather than focusing on service delivery and resident outcomes.

 

Regulatory data highlights the impact of this fragmentation. Overall tenant satisfaction has declined from around 85% in 2018-19 to under 70% in 2023-24. Inefficiencies linked to duplication, record keeping, and poor coordination are estimated to cost the sector around £400 million each year.

Housing providers are responding by simplifying access to information, improving staff experience, and scaling digital platforms in a more sustainable way.

 

Reducing admin across complex housing environments

When information is spread across multiple systems, operational and field-based teams are often forced to duplicate work between site and office. A connected staff platform reduces this by improving access to information wherever staff are working, without replacing existing systems.

Housing providers taking this approach are seeing:

• Less time spent switching between platforms
• Reduced duplication between field and office work
• Faster access to trusted, up-to-date information
• Simpler, more consistent workflows across services

 

The focus with VerseOne is on connection and clarity, not replacement.

 

Supporting C-Grade outcomes through better staff experience

C-Grade outcomes are closely linked to how effectively staff can access information, coordinate activity, and respond to residents. When teams struggle to find guidance, track actions, or understand ownership, delays increase and complaints escalate.

Improving staff access to information helps housing providers to:

• Improve coordination between teams and services
• Reduce avoidable internal queries and escalation
• Support operational and frontline staff with equal access to guidance
• Create a clear single source of truth connected to existing systems

Blackwood Housing Association

Read practical insight into how a housing provider improved staff communication and access to information without adding new systems.

• Staff distributed across multiple locations needed access beyond the office
• Delivered a mobile-friendly intranet on the same platform as the public website
• Improved staff communication, collaboration, and recognition
• One platform now supports both internal and external digital needs

 

Saving on costs while scaling staff access

As housing providers extend access to more staff, particularly operational and non-desk teams, cost predictability becomes increasingly important. Per user pricing models can discourage adoption and create budget uncertainty as organisations grow or change.

A fixed pricing approach allows providers to scale staff access to information and tools without licence uplift as usage increases. This supports clearer budgeting, greater transparency, and wider adoption across the workforce.

By improving access, reducing admin, and supporting staff experience, housing providers are strengthening C-Grade outcomes while maintaining control over cost and complexity.

 

See how housing providers are doing all this in practice.