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How Hard-to-Reach Customers are impacting your C-Grade
11am | 14th April Many housing providers receive feedback from a regular but relatively small group of residents. While valuable, this narrow engagement often leaves organisations without a full understanding of the wider tenant experience and can lDates
- 14April
- 14 Apr 2026 Online
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The Impact of Information Architecture
21st March | 11am Poor Information Architecture doesn't just frustrate users.It quietly increases risk, drives avoidable demand, and undermines trust across your organisation.This session goes beyond surface-level navigation fixes to explore how strDates
- 21April
- 21 Apr 2026 Online
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Supercharging document management with an AI search assistant
Housing teams spend valuable time searching for policies, guidance, and internal information across multiple systems. When information is difficult to find, productivity suffers and staff can spend more time navigating systems. This sessioDates
- 6May
- 06 May 2026 Online
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From Clicks to Clarity: Turning Customer Interactions into Meaningful Insight
11am | 2nd June Many housing organisations collect large volumes of digital data but struggle to translate this into meaningful insight that improves services and informs decision making. When data is incomplete or shaped by a limited group of residDates
- 2June
- 02 Jun 2026 Online
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Integrating your Digital Front Doors
11am | 30th June Many housing organisations are working with fragmented legacy systems, but are still expected to deliver seamless digital services for residents. While also supporting staff across multiple departments and disjointed processes. In rDates
- 30June
- 30 Jun 2026 Online
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Recognised Staff, Better Services: The Power of the Modern Housing Intranet
11am | 21st July Engaged staff are central to delivering great services for residents. Yet many housing organisations struggle with disconnected internal systems that make it difficult for teams to access information, collaborate, and stay aligned.Dates
- 21July
- 21 Jul 2026 Online
Our awards and recognitions
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