1. From Clicks to Clarity: Turning Customer Interactions into Meaningful Insight

    11am | 2nd June Many housing organisations collect large volumes of digital data but struggle to translate this into meaningful insight that improves services and informs decision making. When data is incomplete or shaped by a limited group of resid

    Dates

    1. 2June
    2. 02 Jun 2026 Online

  2. SEO for Digital Services: Visibility, Speed & Engagement

    17th June | 11am Search plays a foundational role in digital service performance. Visibility, speed, and structure all influence how effectively users can access digital services. Modern SEO brings these elements together to support reliable, consis

    Dates

    1. 17June
    2. 17 Jun 2026 Online

  3. Integrating your Digital Front Doors

    11am | 30th June Many housing organisations are working with fragmented legacy systems, but are still expected to deliver seamless digital services for residents. While also supporting staff across multiple departments and disjointed processes. In r

    Dates

    1. 30June
    2. 30 Jun 2026 Online

  4. The Impact of Information Architecture

    1st July | 11am Poor Information Architecture doesn't just frustrate users.It quietly increases risk, drives avoidable demand, and undermines trust across your organisation.This session goes beyond surface-level navigation fixes to explore how strat

    Dates

    1. 1July
    2. 01 Jul 2026 Online

  5. Recognised Staff, Better Services: The Power of the Modern Housing Intranet

    11am | 21st July Engaged staff are central to delivering great services for residents. Yet many housing organisations struggle with disconnected internal systems that make it difficult for teams to access information, collaborate, and stay aligned.

    Dates

    1. 21July
    2. 21 Jul 2026 Online
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