Virtuous Circle: How staff well-being drives better C grades | Event Details

Summary

10th Feb | 11am

In the social housing sector, the link between staff well-being and service quality has never been clearer. When front line teams feel supported, valued, and equipped to do their jobs well, the impact is immediate: improved tenant experiences, stronger compliance with the Consumer Standards, and higher organisational performance. 
 
In this webinar, VerseOne explore how building a positive workplace culture, reducing operational pressures, and empowering staff can directly improve outcomes under the C grade. 

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Common roles attending this session

• Heads of Customer Experience

• Directors of Operations

• Heads of Housing 

• Service Delivery Managers

• Transformation and Change Leads

• Insight, Performance, and Data Teams

• Internal Communications or Engagement Leads

• Senior Leaders responsible for Consumer Standards compliance

 …and others involved in service delivery, staff experience, or Consumer Standards performance.

Why attend this session

• You're seeing gaps between intended service standards and day-to-day delivery

• Staff are stretched, reactive, or disengaged 

• Tenant satisfaction scores don't reflect the effort being invested internally

• You need to demonstrate improvement under the Consumer Standards, not just intent

• You suspect internal systems and communications are part of the problem, but lack evidence

What you'll come away with

• A clearer understanding of how staff experience directly influences tenant outcomes

• Insight into how high-performing providers make engagement measurable and actionable

• Practical ways to reduce operational friction for frontline teams

• Evidence-led approaches to improving service quality without increasing workload

• Language and insight to support internal conversations with leadership and regulators

What we'll cover

• The link between staff engagement, service consistency, and regulatory outcomes

• Why many improvement initiatives fail to land with frontline teams

• Identifying pressure points across systems, communications, and daily processes

• Using data to understand how staff actually experience your organisation

• How stronger internal insight supports better tenant satisfaction and compliance

VerseOne has worked with social housing providers for over 20 years, delivering 400+ digital and service solutions across the sector. Our work is grounded in evidence-led insight and supported by a ISO 9001-certified delivery framework, helping organisations move beyond assumptions and deliver measurable improvement.

If improving staff experience, tenant outcomes, or confidence under the C grade is already a priority:

Secure you place today