How Hard-to-Reach Customers are impacting your C-Grade | Event Details

Summary

11am | 14th April

Many housing providers receive feedback from a regular but relatively small group of residents. While valuable, this narrow engagement often leaves organisations without a full understanding of the wider tenant experience and can lead to making decisions based on narrow data sets.

This session explores how housing providers can broaden engagement, create more accessible digital services, and ensure a wider range of residents feel heard and involved.

In today's digital world, tenants expect intuitive, accessible experiences that reflect the services they use in everyday life. Are you delivering that level of digital experience?

What you will gain:

• Ways to 'Evidence' to the regulator your approach to collecting data and feedback from the widest possible demographic - And how that leads to service improvement
• Practical approaches to expanding resident engagement beyond the usual participants
• How accessible digital experiences increase participation and inclusion
• Ways to personalise communication to improve tenant interaction
• Examples of how digital platforms support more representative feedback

VerseOne has worked with Social Housing organisations for more than 20 years, delivering digital platforms that improve resident engagement, communication, and access to digital services across the sector.

VerseOne will share practical insight alongside a housing provider's perspective on building stronger tenant engagement.

Register now to secure your place