How NHS Trusts are reducing admin, improving retention, scaling users and saving on costs

 

Across the NHS, Trusts are supporting large workforces across multiple systems, roles, and locations. In many organisations, staff spend too much time navigating platforms, duplicating tasks, and searching for information rather than focusing on care and essential services.

 

Independent research across healthcare and digital workplaces shows that 25-40% of staff time can be lost to administration, coordination, and information retrieval in fragmented environments¹. This lost time drives higher operational cost, workforce pressure, and increased reliance on temporary staffing².

NHS organisations are responding by simplifying access to information, improving staff experience, and scaling digital platforms in a more sustainable way.

 

Reducing admin across complex NHS environments

When information is spread across multiple systems, everyday work becomes harder than it needs to be.

The VerseOne DXP provides a single platform that connects to the data and systems already in place, enhancing how staff access information while reducing unnecessary admin and duplication.

NHS Trusts taking a connected digital experience approach are seeing:

• Less time spent searching across platforms
• Reduced duplication and manual workarounds
• Faster access to trusted information
• Simpler, more consistent workflows

 

The focus with VerseOne is on connection and clarity, not replacement.

 

Improving retention through better staff experience

Retention directly affects recruitment spend, workforce stability, and continuity of care.

A connected digital experience helps NHS organisations to:

• Reduce recruitment and agency costs through greater retention\
• Improve morale and engagement across teams
• Provide a single source of truth connected to existing systems
• Support frontline and mobile staff with equal access to information and recognition

 

At Barts Health NHS Trust, peer-to-peer recognition has been embedded into everyday work through the Barts Hearts platform. Read more on Barts Hearts Case Study.

Since launch, Barts Hearts:

Connecting systems, not replacing them

VerseOne DXP connects existing systems, content, and data into one consistent experience across desktop and mobile. Core platforms remain in place, while staff access information through a single, trusted hub.

This includes intranet content, policies, HR systems, operational tools, engagement platforms, and public-facing services.

 

“Royal Papworth now has a modern, cloud-based intranet which is accessible to all staff, from any location and is much easier for staff to use.”

C. MacKenzie, Royal Papworth Digital Team

READ MORE ON ROYAL PAPWORTH

 

Saving on costs while scaling access

As NHS organisations extend access to more staff, especially frontline and non-desk teams, cost predictability becomes increasingly important.

The VerseOne DXP operates on a fixed pricing model, allowing Trusts to scale access across the workforce without licence uplift as usage grows. This supports clearer budgeting, greater transparency, and better long-term financial planning.

This approach aligns with the 10 Year Health Plan for England, which emphasises reducing administrative burden, improving digital access, and freeing up staff time to focus on care.

 

See how NHS organisations are doing this in practice.