Event types
- Social Housing
Summary
27th Jan | 11:00am
Why it matters:
Recent regulatory changes and high-profile cases have placed renewed attention on how social housing providers handle complaints and tenant feedback. Housing teams are dealing with rising case volumes, stricter consumer standards, and increasing pressure to respond quickly, fairly, and transparently.
What you'll learn:
- How to reduce time and cost of complaint handling.
- Deliver faster, fairer, more consistent responses.
- Automate intake and routing to the right team.
- Provide clear audit trails for compliance.
- Turn complaints into insights that improve services.