Event types
- Social Housing
- Online
Summary
Registered providers are under increasing pressure to demonstrate how they put residents and communities at the heart of what they do, in line with the RSH Consumer Standards and the Place-shapers ethos. This webinar explores the critical role of registered providers as place-shapers and how a personalised, digital resident experience can support stronger engagement, trust, and thriving communities.
We’ll discuss how tools such as the VerseOne resident portal and app help providers move beyond transactional landlord services to build meaningful relationships, listen to residents, collaborate with partners, and create places where people feel connected, supported, and heard.
What we’ll cover
- The role of registered providers as place-shapers
- Putting residents at the heart of services
- Supporting communities, not just homes
- Working collaboratively with local partners