Event types
- NHS
Summary
Recent developments like Martha's Law have placed a renewed focus on how healthcare organisations manage complaints and feedback. NHS teams are facing growing caseloads, complex compliance demands, and the challenge of responding speedily, with compassion and transparency.
Discover how AI-assisted complaints handling:
- Significantly reduces the time and cost of triaging and responding to complaints, giving more time back to front-line and operational teams.
- Empowers faster, fairer, and more consistent responses, aligned with Martha's Rule principles.
- Automates intake, categorisation, and routing of complaints, freeing staff to focus on resolution.
- Provides clear audit trails and evidence for CQC, NHS Resolution, and ICS/ICB reporting.
- Transforms complaints into actionable learning data for governance and safety teams.
Don't miss the opportunity to review the latest innovation in complaints technology, reserve your place today.
Form to register: