Accessibility for NHS

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Accessibility

Make your site & portal work for everyone

Around one in five people in the UK has a disability, and disabled people use health services more than most. When a digital platform doesn't work for them, they cannot book an appointment, prepare for one or find out what to expect. We test your platforms against the standards, fix what is failing and show your team how to keep it right.

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How we get you compliant

Three stages, whichever level you choose. We test properly, fix at the source, then hand it over so your team can keep it that way.

Test

We check your site against WCAG 2.2 AA (the Web Content Accessibility Guidelines, the standard the regulations point to). That means manual testing with a keyboard and a screen reader, not just an automated scan.

Fix

We carry out the fixes at template level, so every page built from those templates benefits, not only the pages we happened to test.

Sustain

We train your content team and publish your accessibility statement, so the site stays compliant as you keep adding to it.

Choose your level

Start with your main website, or cover your whole digital estate. Each level includes everything in the one before it.

Gold

Get your main site compliant

What is included:

A full audit of your main website against WCAG 2.2 AA, automated checks plus manual keyboard and screen reader testing
A prioritised list of what is failing, in plain language, with the risk attached to each item
High-priority template-level fixes carried out for you
Your accessibility statement written and published, as the regulations require
A half-day training session so your content team stops introducing new issues

Outcome: your main site meets the standard and you can show how.

Platinum

Cover a second platform and prove the fix

Everything in gold, plus:

A second platform audited and fixed, your patient portal or staff intranet
Testing with people who use assistive technology every day, not only our team
A document review covering the leaflets, letters and forms patients actually need
A re-audit after the fixes, so you have evidence the issues are closed

Outcome: two platforms compliant, with proof the fixes worked.

Platinum plus

Keep your whole estate compliant

Everything in platinum, plus:

Your full digital estate audited: website, portals, intranet and microsites
Ongoing monitoring through the year, so new issues are caught as they appear
Quarterly reviews, with your accessibility statement updated each time
Priority access to our team when you launch something new or a standard changes

Outcome: your estate stays compliant instead of drifting between audits.

Custom

Large or complex estate, several platforms, or a specific deadline to meet? We will scope it with you at the review.

Book a call with our expert

Accessible document converter

Make your PDFs accessible to all

Most trusts sit on thousands of PDFs: patient information leaflets, policies, appointment letters and pre-op guides that were never built to be accessible. Under PSBAR (the Public Sector Bodies Accessibility Regulations) they are a compliance gap, and for a patient using a screen reader they are a wall.

ADC is a tool your team uses directly. Upload a PDF and it produces an accessible HTML version of the content, structured so screen readers can read it properly. You choose how to use each one: display the readable version straight on the page, or add a button that opens it. No developer needed, no waiting on us.

What you get

Turn any PDF into an accessible, screen-reader-friendly web page
Your team does it themselves, in minutes, whenever they need to
Two ways to publish: embed the readable version in the page, or link to it with a button
One fixed price, no per-document fee, convert as many as you like
Keep new documents compliant as you publish them, not just the old back catalogue

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The standards you are held to

These are the rules your site is measured against, and what each one asks of you in practice.

WCAG 2.2 AA

The Web Content Accessibility Guidelines, the technical standard your site is measured against.

Accessibility regulations

PSBAR, the Public Sector Bodies Accessibility Regulations, which apply to NHS websites and apps.

Accessible Information Standard

DCB1605, your duty to identify and meet the communication needs of patients with a disability, impairment or sensory loss.

Equality Act 2010

Your duty to make reasonable adjustments so disabled people can use your services.

Why it matters

Everyone can self-serve

Patients who cannot use the phone can still book, change or cancel an appointment.

Lower legal risk

Meet your duties under the regulations, and hold the evidence that you have done it.

Fewer calls

When the site works with assistive technology, fewer people are forced to ring you instead.

Better for everyone

Clear structure, proper labels and strong contrast make the site easier for every patient.

See where your site stands today

Book your 25-minute priorities review. We will test a few key journeys with you, show you what is failing and point out the quickest wins.

Book a digital performance review

Market-leading solutions

Our awards and recognitions

Let us help you | Contact our team

VerseOne is the market-leader in our chosen sectors, and we know that we can make a positive difference to your organisation.

If you would like to find out more about any of our products or services, we would love to be able to tell you more - or even to demo them to you.

Procurement Frameworks | Frictionless purchase

We work with Commercial Crown Services, enabling you to procure a variety of VerseOne solutions via their DOS 7 and G-Cloud 14 frameworks.

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Careers | Join our team

Do you want to be part of a market-leading, well established and successful organisation, fuelled by a start-up attitude and entrepreneurial nature?

If you're a driven and ambitious individual looking for a career path that will provide you with development opportunities in a rewarding sector - we'd like to hear from you. We're always on the lookout for passionate and skilled individuals to add value to our organisation

Apply today