VerseOne Winter Conference 2026

Andrew has worked for Housing Associations’ Charitable Trust (HACT) since 2003 and has more than 30 years’ experience across housing, homelessness, supported housing, community development and wider social policy and practice. Andrew was awarded an OBE in the King’s New Year Honours List 2023 for services to housing and is due to become Chair of Hertfordshire Partnership University NHS Foundation Trust in February 2027.

Antony Hall is Managing Director of Splendid Care and a former senior leader at the Care Quality Commission (CQC), where he spent more than a decade, including three years as Head of Inspection for London. His experience across regulation, governance, digital transformation and service improvement gives him a valuable perspective on the pressures facing health, social care and wider public services, and how organisations can translate regulation and evidence into meaningful improvements for the people they serve.

Vicky Richards runs the Homelessness Alliance at Crisis — a national programme, delivered with government, that asks employers to make practical commitments to people experiencing homelessness. She joined Crisis in 2017 as a work and learning coach and went on to build the Homelessness Covenant the Alliance grew out of. She speaks about what the Alliance is, why VerseOne has joined, and what health and housing can do together.

Matthew Isbell is a Senior Cyber Security Specialist at Microsoft, working with software vendors across Europe, the Middle East and Africa. His focus is threat detection and response, and the two-sided question of AI in security: where it genuinely helps a stretched team, and the new risks it opens up. He makes the case for security that is deliberate rather than reactive — and that does not end up blocking the business.

Andrew Bailey is Director of Customer Experience at Link Group, an experienced and highly motivated customer leader with a strong focus on delivering transformational change. He specialises in customer experience strategy, engagement and operational improvement, with a consistent track record of leading teams to enhance customer journeys and digital-first outcomes. Prior to joining Link Group, Andrew held senior roles at Scottish and Southern Electricity Networks, where he led customer experience strategy and vulnerability programmes, driving improvements in culture, technology and customer and colleague experience. He also brings extensive leadership experience from organisations including Nationwide, BT, Sky and the NatWest Group, with expertise spanning transformation, service design and large-scale operational leadership. Andrew is passionate about creating customer-focused organisations that make a positive impact on communities. Alongside his professional role, he contributes as a Board Member at Abertay University, supporting widening access to higher education.

Daniel Lyons is Director of Finance and Corporate Services at South Essex Homes, where he oversees the company’s financial management, corporate services, compliance and long-term financial planning. A CIMA-qualified accountant with more than 23 years’ experience, including 20 years in the housing sector, he brings strong expertise in financial strategy, business planning, risk management and organisational leadership. He also holds an MBA in Leadership Practice from the Open University and is passionate about improving efficiency, strengthening finance operations and driving service quality. His work has included implementing new procedures and systems to support high-performing teams and help move the organisation forward.

Chris Mounsey is Chief Product and Compliance Officer at VerseOne, working closely with the Executive Chairman and the Product Board to formulate, articulate and deliver on the company’s product strategy — ensuring that it aligns with our customers’ compliance environment.

Hatham is Chief Revenue Officer and a Board member, working closely with the Executive Chairman and the leadership team to grow the company. He leads the commercial and marketing teams, focused on delivering VerseOne’s ambitious growth plans.

Graham Fry is Chief Growth Officer at VerseOne. He has spent more than 21 years scaling IT businesses, and his focus here is connecting what NHS and social housing organisations actually need with what the Digital Experience Platform can do. He is interested in the practical end of that: making services easier to reach and simpler to deliver, so public sector teams can raise the quality of what patients, residents and communities get.

Johnny Gurney leads VerseOne’s social housing team. He joined in 2024 as a key account manager working with the company’s largest housing association customers, and now heads the team through what he calls the most demanding period the sector has seen. His interest is practical: making sure the technology a landlord buys earns its place, for the organisation and for its tenants.