VerseOne Winter Conference 2026

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Secure your place at VerseOne's Winter Conference 2026

External view of Royal Horseguards Hotel in London, the location of VerseOne's Winter conference 2026

You have been invited to attend:

Mastering Connected Digital Experiences: Inside and Out

Wednesday 25th November 2026
The Royal Horseguards Hotel
2 Whitehall Court, London, SW1A 2EJ

An exclusive, free-to-attend conference for senior leaders in NHS and Social Housing organisations.

Overview

When the digital experience works well, the people who deliver your services have more time for the work that matters, and the people who rely on those services find them easier to use. We believe that is within reach for every public service organisation, and it is the belief behind this year's conference.

Mastering Connected Digital Experiences: Inside and Out brings together senior leaders, practitioners and digital specialists from NHS and social housing organisations. Across the day, you will hear how they have made communication clearer, built trust and eased the load on their teams, for staff and for the people they serve.

Winter Conference Agenda


Time	What to expect
09:30-10:00	Arrival and registration
10:00-10:15	Welcome: Connecting digital experiences, inside and out Setting the scene for the day.
10:15-10:55	Opening keynote: Andrew van Doorn OBE "Great experiences start with listening" Turning insight into action and exploring the opportunities that better listening creates.
10:55-11:15	Refreshments, networking and demos
11:15-11:40	The Virtuous Circle of Digital Experience Platforms Exploring what a digital experience platform can make possible and the challenges it can solve.
11:40-12:10	Sector breakouts: Patient/Tenant experiences Managing feedback and complaints, with a practical look at where AI can help — and where it may get in the way.
12:10-12:40	Sector breakouts: Staff experiences Supporting productivity and making everyday work easier through better digital experiences.
12:40-13:30	Lunch, networking and demos
13:30-14:00	Second Keynote: (Announcing soon) Exploring today's challenges and opportunities.
14:05-14:50	Sector panel discussions Separate NHS and Social Housing conversations, bringing together different perspectives on the day's themes.
14:50-15:20	Refreshments, networking and demos
15:20-15:40	Closing: Inside and Out — from insight to action Bringing the day's learning together, inside and out.
Post event	Open networking & drinks

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