Summer Event 2026

Arrival and registration

Informal networking and refreshments.

Hatham Al-Tarafi

Chief Revenue Officer, VerseOne

Welcome: weaving together your digital front doors

An introduction to VerseOne's core pillars — integration, automation and personalisation — and how they work with SPA-based AI to improve digital experience for both staff and service users.

Rakhi Sachdeva

AI Workforce Lead — Central Government, Microsoft

Becoming a frontier firm in government: scaling AI through workforce transformation and human agency

How AI is being applied across the public sector to reduce manual effort, improve access to information and deliver more relevant, responsive services.

Mick Capern

Assistant Director — Business Improvement, Westward Housing

One page. One platform.

Explores a future vision for the digital workplace, where staff access everything they need through a single, personalised platform. By integrating systems, communications, AI and day-to-day tasks into one seamless experience, organisations can reduce digital noise, simplify workflows and create a more connected, efficient and user-focused working environment.

Chris Mounsey

Chief Product and Compliance Officer, VerseOne

Beyond the digital front door: the next generation of orchestrated experience

An introduction to DXPv6 and how it orchestrates systems, data and journeys to create simpler, more effective digital experiences for staff and customers.

Panel discussion

Hatham Al-Tarafi

Chief Revenue Officer, VerseOne

Mediator

Mick Capern

Assistant Director — Business Improvement, Westward Housing

Andrew Bailey

Executive Director of Customer Experience, Link Group

Paul Whittaker

Associate Director of Communications and Engagement, Birmingham Women's and Children's NHS Foundation Trust

Sean Kelleher

Head of Engagement and Communication, Homerton Healthcare NHS Trust

Empowering staff through digital innovation

A panel discussion bringing together healthcare and housing professionals to explore how connected digital experiences are improving staff engagement, communication and the overall working environment. The session will examine the role of intranets, mobile access and employee recognition in creating more informed, supported and productive teams, alongside the challenges organisations face in bringing these experiences together and the long-term value they can deliver.

Rory Hattingh

Senior Penetration Tester, Evalian

Building trust: security for AI-driven success

Exploring the role of security in enabling AI and digital services, ensuring data is protected while maintaining seamless and reliable user experiences.

Co-presented by

Gabrielle Landemoo

Content Developer, East of England Community Health & Care Services NHS Trust

Tom Battcock

Head of Customer Experience, VerseOne

Building digital services for everyone

How to create inclusive and accessible digital services that improve the online digital experience for all. Understand how to reduce friction and deliver consistent experiences across channels regardless of user or device.

Daniel Lyons

Director of Finance & Corporate, South Essex Homes

From insight to action: building the case for digital experience

Drawing on South Essex Homes' experience, this session will explore how they built a robust business case in partnership with VerseOne, using analysis to demonstrate the true financial impact of moving away from existing approaches.

It will highlight how investment in connected systems, improved access to information and reduced complexity can deliver measurable cost savings, alongside wider operational and workforce benefits that are often less visible, but equally important.