09:30 – Arrival and Registration
Informal networking and refreshments.
10:00 – Welcome: Weaving together your digital Front Doors
An introduction to VerseOne's core pillars, Integration, Automation and Personalisation, and how they work with AI to improve digital experience for both staff and customers.
Speaker: Hatham Al-Tarafi, Chief Revenue Officer, VerseOne
10:20 – How AI has enhanced the Public Sector
How AI is being applied across the public sector to reduce manual effort, improve access to information and deliver more relevant, responsive services.
Speaker: Rakhi Sachdeva, AI Workforce Lead, Central Government, Microsoft
11:00 – Refreshments
11:15 – Beyond the digital front door: the next generation of orchestrated experience
An introduction to DXP 6 and how it orchestrates systems, data and journeys to create simpler, more effective digital experiences for staff and customers.
Speaker: Chris Mounsey, Chief Compliance and Product Officer, VerseOne
11:50 – Empowering Staff Through Digital Innovation
A discussion on how improved connected services have helped customers. Mobile intranet, recognition.
Panel discussion with VerseOne Customers
12:30– Lunch
Networking and refreshments.
13:30 – Building trust: security for AI-driven success
Exploring the role of security in enabling AI and digital services, ensuring data is protected while maintaining seamless and reliable user experiences.
Speaker: TBC
14:00 – Designing accessible customer experiences
How to create inclusive, easy-to-use digital services that improve access, reduce friction and deliver consistent experiences across channels
14:30 – Enhancing employee experience
How mobile platforms and digital tools can support staff with on-the-go access, streamline daily tasks and improve overall engagement.
15:00 – Break
Refreshments and informal discussion.
15:30 – From insight to action: building the case for digital experience
Drawing on South Essex Homes' experience, this session will explore how they built a robust business case in partnership with VerseOne, using analysis to demonstrate the true financial impact of moving away from existing approaches.
It will highlight how investment in connected systems, improved access to information and reduced complexity can deliver measurable cost savings, alongside wider operational and workforce benefits that are often less visible, but equally important.
Speaker: Daniel Lyons - Director of Finance & Corporate at South Essex Homes
16:00 – Close
Awards, Interviews and Feedback
Hatham Al-Tarafi
