VerseOne joins the Crisis Homelessness Alliance

We're proud to have joined the Crisis Homelessness Alliance, a nationwide network of employers taking practical action on homelessness. After 22 years of working alongside the NHS, social housing and local government, we're excited by the opportunity to do more for the communities our customers serve — and to help make a meaningful difference in people's lives.

At VerseOne, we build digital services that help residents, patients and staff connect with housing associations, NHS trusts and councils. Behind every portal, intranet and contact route are people looking for information, asking for help or working to provide it. Making those connections easier is at the heart of our work.

Our customers work every day to help prevent homelessness and support people affected by it. Joining the Alliance gives us a way to contribute beyond the digital services we provide. It's a chance to put our commitment to those communities into practice as an employer and partner, working with Crisis towards a future where more people have the security of a home.

About the Alliance

Crisis launched the Alliance in September 2023, originally as the Homelessness Covenant, in partnership with the Department for Work and Pensions and the housing ministry. Employers including Pret A Manger and Thames Water helped develop it alongside people with lived experience of homelessness, bringing together business perspectives and direct experience to shape practical action.

Allies commit to pledges in three areas: supporting local communities through fundraising, awareness, partnerships and volunteering; adopting fairer employment and recruitment practices for people affected by homelessness; and opening up jobs and training to people experiencing homelessness or at risk of it.

By its second anniversary in October 2025, more than 70 employers, together representing around 1.25 million staff, had signed up. Allies included Amazon, Lloyds Banking Group, Specsavers and Taylor Wimpey.

Supporting communities and colleagues

Our winter conference theme, Mastering Connected Digital Experiences, inside and out, focuses on helping service users get the support they need, and helping colleagues deliver it. Residents and patients need clear routes to information and support, while staff need the tools to listen, understand and respond. Those connections matter most when someone is facing difficult circumstances.

The Alliance also recognises employers' responsibilities to both their communities and their own workforce. Homelessness can affect people who are in work as well as those seeking employment. When Crisis launched the Covenant, its research found that more than half of employers believed homelessness only affected people sleeping rough. The Alliance's awareness materials highlight an important reality: people can have a job but no home.

That brings the purpose of the Alliance closer to home. Our commitment is about the communities we serve, but also the people we work alongside and those who might one day join us. We want to play our part in making support and opportunity more accessible to people affected by homelessness.

Turning commitment into action

We're working with Crisis to shape our pledges, with a clear ambition: to turn this commitment into practical action that makes a real difference. We're looking forward to sharing those plans and giving colleagues and customers ways to be part of them. Joining the Alliance is the beginning of that work.

Colleagues across VerseOne will have opportunities to get involved, and we're keen to bring customers into the conversation too. Next year, we'll host events with Crisis for the organisations we work with, bringing its specialist knowledge together with the experience of teams supporting residents and patients. These will be opportunities to learn from one another and explore how we can contribute together.

If your organisation would like to join the Alliance itself, we'd be glad to introduce you to the team at Crisis.

Hear from Crisis on 25th November

We're delighted that Crisis will join us at our winter conference on 25th November at the Royal Horseguards Hotel in London. Vicky Richards, Homelessness Alliance Programme Manager at Crisis, will talk about what Crisis has learned about prevention, and the part played by the organisations closest to people. Bringing NHS and housing leaders together, the day will explore how connected digital experiences can help organisations hear and respond to the people they serve and the colleagues delivering their services. We look forward to welcoming Crisis and opening up this conversation with our customers.

VerseOne joins Crisis Homelessness Alliance

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VerseOne joins the Crisis Homelessness Alliance

About the Alliance

Supporting communities and colleagues

Turning commitment into action

Hear from Crisis on 25th November

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