Transforming NHS Complaints and Patient Feedback with Digital Platforms
Managing patient complaints, feedback and enquiries is an essential part of improving NHS services. However, many trusts still rely on fragmented processes involving emails, multiple systems and manual coordination between departments.
In this session, the VerseOne team explores the challenges complaints and patient experience teams face and introduces a more streamlined digital approach. The webinar explains how a unified digital platform can centralise patient feedback, improve transparency for patients and help NHS teams manage cases more efficiently while reducing operational costs.
In this webinar, you will hear about:
- The operational challenges NHS complaints teams face when managing feedback across disconnected systems
- Why complaints teams often become the default switchboard for a wide range of patient enquiries
- The hidden cost of complaint handling and how inefficiencies increase workload across departments
- How a single digital intake portal can simplify how patients submit complaints, feedback and enquiries
- Using automation and AI to triage feedback, manage response deadlines and improve collaboration between teams
- Creating dashboards and insights that help NHS organisations learn from complaints and improve services
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