Path to C1: Turning Tenant Feedback into Actionable Insight
Social housing providers are under increasing pressure to demonstrate how tenant feedback influences service improvement, particularly as consumer standards and regulatory expectations continue to evolve. Many organisations are still relying on fragmented systems and manual processes that make it difficult to capture, manage and learn from tenant feedback effectively.
In this session, the VerseOne team, joined by Manifest Software Solutions, explore how housing providers can bring together feedback, data and services into a unified digital platform. The discussion focuses on how better integration, personalised digital experiences and improved data visibility can help housing organisations respond more effectively to tenant needs while strengthening reporting and regulatory compliance.
In this webinar, you will hear about:
- The challenges housing providers face when managing tenant feedback across disconnected systems
- Why integrated data is essential for meeting consumer standards and improving auditability
- How unified digital platforms can bring together tenant services, feedback and reporting in one place
- The importance of personalised digital experiences for different tenant groups and demographics
- How better use of tenant data can improve engagement and service delivery
- Creating a stronger digital foundation for tenant engagement and long term housing service improvement
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