How to Build a Culture of Recognition, Engagement, and Support Across Your Trust

Many NHS organisations are managing significant change, regulatory scrutiny, and workforce pressure, all of which can impact staff morale and engagement. This session explores how a staff intranet can support culture and retention by making recognition more visible, more timely, and part of everyday working life.

 

This recorded webinar features Laura Donaldson, Head of Digital Communications at University Hospitals Sussex, hosted by the VerseOne team. Laura shares how the Trust launched its fully merged staff intranet, then introduced a colleague to colleague recognition scheme called Everyday Stars. The session covers the drivers behind the project, how it was implemented, the early results, and what comes next to build momentum and increase mobile adoption.

In this webinar, you will hear about:

• Why the Trust prioritised everyday recognition, and how it supports staff morale at scale.
• How Everyday Stars works, including values based recognition and a public wall for engagement.
• What implementation looked like in practice, from business case to launch and promotion.
• Results so far, including uptake, content value, and how recognition supports wider campaigns.
• Lessons learned and next steps, including leadership engagement, mobile adoption, and richer reporting through a staff directory.