Better service for your customers and your staff

 

Better service for your customers and your staff

Your customers want to be able to get service from you at any time of the day or night—whether at home or on the go.

VerseOne Secure Portals empower your customers by delivering integrated self-service solutions that seamlessly exchange data with your business-critical systems in real-time.

VerseOne’s market-leading Autevo integration platform uses a flexible, de-coupled architecture—enabling you to add new functionality or swap out business systems with minimal disruption. With the portal user experience driven by the powerful VerseOne CMS, your customers and staff can enjoy a fully branded, flexible and intuitive interface.

VerseOne Portal Features

Secure portals powered by VerseOne CMS and supported by our Total Engagement Programme make our customers more productive and effective.

With free upgrades, unlimited support, and some of the most expert people in the industry, your portal will continue to deliver RoI—now, and in the future.

Fast, automated customer service on the go

Fast, automated customer service on the go

Your customers can secure access information 24/7/365, on any device, and in real-time—to check their account information, confirm an appointment or report an issue, and all delivered through a gorgeous, intuitive interface.

Empower your front-line teams

Empower your front-line teams

Securely connecting your portal and business-critical systems and streamlining your processes can remove unnecessary, tedious work from your customer service teams—freeing them up to be more productive.

Security by design

Security by design

VerseOne Secure Portals has all of the security and data protection features that you would expect from a robust, scalable content management platform—providing your organisation with peace of mind.

Fast, automated customer service on the go

Real-time personal information

Real-time personal information

Your customers and stakeholders can intuitively check and update their personalised information in real-time, drawn directly from your business-critical applications, and fully branded.

Live issue reporting

Live issue reporting

With robust, two-way integrations and an intuitive interface, customers can proactively report issues and update information—complete with machine-readable data—so that your applications can drive your existing processes.

Driving channel shift

Driving channel shift

A beautifully designed portal with a highly functional interface can drive channel shift through “digital by choice”, whilst the flexibility empowers you to reconfigure your portal for optimum user experience from analytics data.

Empower your front-line teams

Single Customer View

Single Customer View

With no lock-in to any provider, VerseOne secure portals can gather, normalise and personalise data from multiple business-critical systems—giving your staff a complete customer overview from a single login.

Crowdsource and support

Crowdsource and support

Empower each customer to maintain their own personal details, rather than having to contact thousands of them—then provide them with the tools to self-serve so that your CSAs can provide more support to those that need it.

Provide transparent automation

Provide transparent automation

Streamline your business processes, provide transparency to your customers, remove admin from your staff, and improve reliability with VerseOne Business Process Automator (BPA).

Security by design

Seamless, secure access

Seamless, secure access

VerseOne Secure Portals provide seamless sign-up and automated identity validation through our unique two-stage process, so that you drive high levels of use whilst providing your customers with peace of mind that their data is safe.

Evolve services: retain control

Evolve services: retain control

Permissions provide targeted, personalised content based on user roles and personas, whilst the Portal Toolkit enables your staff to support your customers by being able to see what they see (and more besides)…

Configured for security

Configured for security

VerseOne Secure Portals are built using soft-key configuration rather than manual coding (your teams can even configure the displays), so you can be confident that your portal is future-proofed, flexible, and incredibly secure.

Digital Tenant Onboarding

Digital Tenancy Onboarding for 2021 & beyond

The two trends that are accelerating in the social housing sector are digital tenant onboarding and online payments. 

The VerseOne Digital Tenancy Onboarding module can operate as a fully integrated feature of a VerseOne Resident Self-Service Portal, or as a standalone module that complements your existing website and portal solution.

After the tenant has completed the digital onboarding process a whole range of features are opened up.

Find out more about the Digital Tenancy Module

  • Peabody Portal shown on a mobile phone

    Peabody's tenant portal

    In late 2016, Family Mosaic partnered with VerseOne to deliver its new online customer portal.

    Read the full success story

The right partner | VerseOne delivers success

VerseOne provides more than 250+ successful, innovative and market-leading digital transformation solutions across the UK public sector.

Let us know what you need, and our expert consultants will be able to discuss further case studies, help with business plans and tender requirements, and more…

Contact us to discuss your requirements