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Senior Advisory Board - July 2021

Event details

Thursday 22 July 2021 10:30

2021 continues to be a challenge for all the stakeholders in Social Housing Sector, due to the continuing impact of COVID-19. As the vaccination programme rolls out and we start to return to the new normal it is a good time to take stock of what has happened, what the impact has been and how we have had to adjust to new ways of delivering the same vital services. If there is one overall lesson learned then it is that digital transformation provides a solution for the future.

The Social Housing Advisory Board is intended to capture the visions, needs, ideas, experiences, and priorities of a select number of senior representatives from across the Social Housing industry. The agenda items for the day are under review, but please feel free to suggest topics that you feel should be discussed.

 

Agenda

  • Charter for Social Housing – KPIs and measurement standards  

  • Charter for Social Housing – How to get true resident engagement  

  • Digital Tenancy customer lifecycle 

 

Host and Mediator

The Advisory Board will be hosted by Kevin Allder - Head of Social Housing at VerseOne

Mediator - TBC

 

Next Steps

Register using the form and join us to contribute, learn and share your ideas. We look forward to hosting you on the day.

 

The forum series that precedes this Senior Advisory Board will see the following topics discussed:

  • Digital onboarding
  • How to increase self-service payments
  • Reducing the cost of customer service
  • A forum series round up and planning for future events

 

VerseOne Group has a proud history of providing specialist Digital Solutions to the Social Housing sector spanning over 16 years; indeed, the company was founded with precisely that as its key objective. 

 

Senior Advisory Board - July 2021

Details

2021 continues to be a challenge for all the stakeholders in Social Housing Sector, due to the continuing impact of COVID-19. As the vaccination programme rolls out and we start to return to the new normal it is a good time to take stock of what has happened, what the impact has been and how we have had to adjust to new ways of delivering the same vital services. If there is one overall lesson learned then it is that digital transformation provides a solution for the future.

The Social Housing Advisory Board is intended to capture the visions, needs, ideas, experiences, and priorities of a select number of senior representatives from across the Social Housing industry. The agenda items for the day are under review, but please feel free to suggest topics that you feel should be discussed.

 

Agenda

  • Charter for Social Housing – KPIs and measurement standards  

  • Charter for Social Housing – How to get true resident engagement  

  • Digital Tenancy customer lifecycle 

 

Host and Mediator

The Advisory Board will be hosted by Kevin Allder - Head of Social Housing at VerseOne

Mediator - TBC

 

Next Steps

Register using the form and join us to contribute, learn and share your ideas. We look forward to hosting you on the day.

 

The forum series that precedes this Senior Advisory Board will see the following topics discussed:

  • Digital onboarding
  • How to increase self-service payments
  • Reducing the cost of customer service
  • A forum series round up and planning for future events

 

VerseOne Group has a proud history of providing specialist Digital Solutions to the Social Housing sector spanning over 16 years; indeed, the company was founded with precisely that as its key objective. 

 

Senior Advisory Board - July 2021