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Capture survey results centrally, to analyse and act on results

Event details

Thursday 15 December 2022 11:00

In April 2023, each Social Housing Landlord needs to measure and present how they measure up to the new Tenant Satisfaction Measures, which started with the Socal Housing White Paper in 2020. Which has two key areas:

  • Let tenants see how well their Landlord is doing, to assess which ones need to do more to improve things for their tenants;
  • give the regulators a heads up on those that need to improve things for their tenants

The sector surveys it's customers now and typically outsources some of the larger ones (Star Survey) but in a multitude of ways and don't always have the detailed answers to act on specific issues. 

VerseOne are working with housing customers to allow these surveys to be captured input on web pages on their websites, either by your customer-facing staff, customers or by the 3rd party surveying company. Giving you a consistent way of capturing those insights and acting on individual survey results.

As you're in control of the survey questions you can change them when the time is right and support many years of gathering value insights, producing the regulated Tenant Satisfaction Measures with the ability to export the surveys and produce management reports.

Capture survey results centrally, to analyse and act on results

Details

In April 2023, each Social Housing Landlord needs to measure and present how they measure up to the new Tenant Satisfaction Measures, which started with the Socal Housing White Paper in 2020. Which has two key areas:

  • Let tenants see how well their Landlord is doing, to assess which ones need to do more to improve things for their tenants;
  • give the regulators a heads up on those that need to improve things for their tenants

The sector surveys it's customers now and typically outsources some of the larger ones (Star Survey) but in a multitude of ways and don't always have the detailed answers to act on specific issues. 

VerseOne are working with housing customers to allow these surveys to be captured input on web pages on their websites, either by your customer-facing staff, customers or by the 3rd party surveying company. Giving you a consistent way of capturing those insights and acting on individual survey results.

As you're in control of the survey questions you can change them when the time is right and support many years of gathering value insights, producing the regulated Tenant Satisfaction Measures with the ability to export the surveys and produce management reports.

Capture survey results centrally, to analyse and act on results

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Teams link to be published prior to the event.