Housing Events

  1. How to Increase Self-service Payments

    • Event Type Housing Event
    • VenueOnline Forum
    • Start20 May 2021 11:00
    • End20 May 2021 12:00
    • Total places20

    Details

    Rent Arrears created due to extra pressures brought on by COVID-19 lockdowns have created a unique challenge for Social Housing organisations. Tenants may have lost income or have reduced income and there is no option to evict. Many organisations are showing large increases in outstanding rent since March 2020 (in some cases up to 30%) and the situation is not getting any better. There are ways to help manage rent arrears through an online portal which will help the tenants to reduce their rent arrears.

    Agenda

    At this event, we’ll be covering the following:

    • A self service portal that is accessible on all devices all of the time
    • Embedding your payment gateway into your site 
    • Setting up direct debits
    • Rent statements online saves money
    • Offerign additional servcies to encourage portal use
    • Customer support and advice

     

    Next Steps

    Register using the form and join us to contribute, learn and share your ideas around Digtal Onboarding. We look forward to hosting you on the day.

  2. Reducing the Cost of Customer Service

    • Event Type Housing Event
    • VenueOnline Forum
    • Start03 Jun 2021 11:00
    • End03 Jun 2021 12:00
    • Total places20

    Details

    Achieving operational efficiencies and increasing customer satifaction through digital self-service is a key area for Social Housing providers. Tenant data may be housed in various different systems and it needs to be combined and normalised to provide a comprehensive self-service offering for both customers and your staff to access.

    Customers expect more than just a rent statement online, they want to :

    • Book Repairs - and an appointment
    • Request other services (permission for a pet, book Gas Service, etc)
    • Access their tenancy documents
    • See when your planning to upgrade the kitchen
    • Make a complaint and follow the process in the portal

    Agenda

    At this event, we’ll be covering the following:

    • What customer expect within a self-service portal
    • Data integration - don't buy new systems, maximise their data
    • STP - Straight through processing

    Next Steps

    Register using the form and join us to contribute, learn and share your ideas around Digtal Onboarding. We look forward to hosting you on the day.

  3. Spring Forum Round Up

    • Event Type Housing Event
    • VenueOnline Forum
    • Start17 Jun 2021 11:00
    • End17 Jun 2021 12:00
    • Total places20

    Details

    The preceeding three forums have talked on issues that our Social Housing customers have told us are the most pressing areas of focus. There are of course many other issues that require attention, like

    • The Charter for Social Housing
    • Building Saftey Act - Monitoring and buiilding safer homes
    • Digtal Tenancy - Myth or Reality?

     

    Agenda

    At this event, we’ll be covering the following:

    • Share the salient points from the prevous three forums
    • Disucss topics for future forums
    • Have you or one of your Exec team booked a place on the Senior Advisory Board - 01st July 2021 @ 1030 - Book Here

     

    Next Steps

    Register using the form and join us to contribute, learn and share your ideas around Digtal Onboarding. We look forward to hosting you on the day.

  4. Senior Advisory Board - July 2021

    • Event Type Housing Event
    • VenueOnline Forum
    • Start01 Jul 2021 10:30
    • End01 Jul 2021 12:00
    • Total places20

    Details

    2021 continues to be a challenge for all the stakeholders in Social Housing Sector, due to the continuing impact of COVID-19. As the vaccination programme rolls out and we start to return to the new normal it is a good time to take stock of what has happened, what the impact has been and how we have had to adjust to new ways of delivering the same vital services. If there is one overall lesson learned then it is that digital transformation provides a solution for the future.

    The forum series that preceedes this Senior Advisory Board will see the followign topics discussed:

    • Digital onboarding
    • How to increase self-service payments
    • Reducing the cost of customer service
    • A forum series round up and planning for future events

     

    The Social Housing Advisory Board is intended to capture the visions, needs, ideas, experiences, and priorities of a select number of senior representatives from across the Social Housing industry. The agenda items for the day are under review, but please feel free to suggest topics that you feel should be discussed.

    Agenda

    • TBC
    • TBC
    • TBC 

     

    Hosted and Mediated by - TBC

    We will be announcing the host in due course.

     

    Next Steps

    Register using the form and join us to contribute, learn and share your ideas. We look forward to hosting you on the day.

     

    VerseOne Group has a proud history of providing specialist Digital Solutions to the Social Housing sector spanning over 16 years; indeed, the company was founded with precisely that as its key objective.