Using VerseOne's powerful product suite and web expertise, Barts Health created a fantastic and engaging website, alongside an intranet that supports staff and helps to keep content relevant. The feedback has been enthusiastic and positive, showing how a perfect blend of technology, design and in-depth sector knowledge, coupled with fantastic content, can create solutions that can really make a difference.
To improve accessibility for patients and support staff communication across multiple sites, Barts Health wanted a new website and intranet that would:
- put service user needs at the centre of functionality, with tools like directories for consultants and services
- be easy to navigate and aesthetically pleasing, whilst adhering to NHS brand guidelines
- suppport two-way dialogue via blogging, discussion boards and collaboration tools
- be mobile-first by design
- provide a scalable technical solution that powers both sites.
- provide a mechanism for document control, allowing Barts Health to set review and expiry dates as needed
Detailed stakeholder workshops were conducted with participants that included staff, senior management, and service-users and their family members. Not to be confined to meeting rooms, consultations also took place at various locations within the Barts Health organisation, from hospital atriums to coffee shops. All of this allowed both VerseOne and Barts Health to gain a deep understanding of what the audiences expected and required from both an intranet and website perspective.
A collaborative and iterative design process took place, harnessing not only the well-known and trusted NHS brand but also the unique look, tone and heritage of Barts health. Combined, these created a visual language that could be used across both solutions, allowing Barts Health to promote and display content and functionality in a way that was not only visually appealing, but highly usable and accessible.
Since launch, both the website and the intranet have gone from strength to strength. With the ability to add engaging and useful content easier than ever before, both staff and service users are now experiencing fantastic online experiences.
With a website bursting with functionality and important service user information, and an intranet with secure, single sign-on and various two way dialogue opportunities for staff, Barts Health now have the solid foundation to continue their digital transformation journey.