Methodology

Workshops and Discovery

Workshops and Discovery

Discovery

We incorporate techniques such as persona development, card sorting, wireframing and in-depth peer and organisational analysis to help craft the optimum solution for your needs, ensuring that any solution that you require meets your objectives and meets your KPIs. Many of our discovery and workshops sessions engage directly with the people that matter, from organisational stakeholders through to service users, customers and tenants. Only by interacting with key people, invested in the solution that is being delivered can we truly  understand and help deliver the solution we all know works and delivers results.

Creative Design

Creative Design

Creative Design

We believe in the power of creativity and design to solve problems and to communicate ideas. Every design we create is unique and tailored to the specific needs of your project. Working with a tried and tested set of frameworks we can create designs that engage with your audiences, create experiences and inspire action. 

Whether your project is a secure portal with a need or clear and concise pathways for self service, a intranet that needs to have a reliable and easily navigable document library, a website whose primary goal is to promote and enhance your brand, or a motion graphic that helps explain a complex ideas, we have the tools and frameworks in place to deliver. 

Development

Development

Development

At VerseOne we take pride in every implementation that we deliver. We use validated code and tools to build your custom design onto your VerseOne software. Your design elements are crafted into web code by talented front-end developers to make sure that everything about your site operates smoothly. We will also set up any soft key configurations you require to make your VerseOne solution perfectly customised and highly usable.

Training

Training

Training

If your solution needs to be managed, maintained and updated, our expert team will train you and be on hand to ensure you have all the tools and skills you need to keep your solution, fresh, engaging and hitting your KPIs.

We also provide on-going maintenance for all of our solutions, from design enhancements to software bug-fixes and minor upgrades. This continuous maintenance ensures that your VerseOne solution continues to work for you now and in the future.

Accessibility, Testing and Sign Off

Accessibility, Testing and Sign Off

Testing

As an organisation we are passionate about Web Accessibility. We ensure that the content on a web site is readable and understood by people with a wide range of disabilities, whether that is sight impairment, learning difficulties, dyslexia or mobility impairment.

Using customer-centric checklists, tailored to take into account specific project deliverables, every solution is passed through 4 levels of testing, from functional, usability and accessibility testing, to technical architecture and server environment checks to ensure that your website is fit for purpose and aligned with your specification before launch.

Support and Maintenance

Support and Maintenance

Support

Our team will provide support throughout your VerseOne Journey. Regardless of how you contact us (via our online portal, email, or telephone), each call is triaged by our support team. Acting as a single point of contact, this team ensures that each ticket is prioritised, allocated an agreed Service Level Agreement (SLA) and resolved within an agreed timescale.

We also provide on-going maintenance for all of our solutions, from design enhancements to software bug-fixes and minor upgrades. This continuous maintenance ensures that your VerseOne solution continues to work for you now and in the future.

Secure Managed Hosting

Secure Managed Hosting

Hosting

VerseOne partners with Rackspace, one of the world's largest hosting companies, to provision its own private cloud. This secure solution comprises of dedicated, load-balanced server hardware, dual firewalls, and dedicated SAN storage—all tied together with industry-standard Hypervizor Cloud software.

Private clouds offer vital advantages for reliable hosting, which are passed on to all VerseOne customers including: virtualised environments, load balancing, robust fall-over, security.

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