If, like many organisations, your different customers or users tend to ask the same types of questions, then having a Frequently Asked Questions area on your website or intranet can address these enquiries straight away, saving time for your users and saving money for you.
- create and publish frequently asked questions and answers and categorise them
- manage multiple FAQs sections in different areas of your site
- track popular FAQs for continuing improvement of your site and service delivery
- devolve responsibility for FAQs to departments, roles, or individual content editors.
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